Apty.io Reviews in June 2026: User Ratings, Pros & Cons

Great for user onboarding

What do you like best? Probably the on-screen guidance that shows users what to do. It’s a lot easier to tell someone to use Apty than walk over to their desk to show them what to do. What do you dislike? We haven’t had any issues with it until now. What problems are you solving with the product? What benefits have you realized? We bought Apty to help onboard people to our HCM application. It’s made it so employees can actually use the self-service features because if they get ...

Impressive and Engaging Solution

What do you like best? The customer success team is a big plus for us. They are proactive, responsive. Though the software is great but their support is incredible. What do you dislike? None whatsoever. We haven't experienced any issues yet. What problems are you solving with the product? What benefits have you realized? We invested in Apty for creating a data validation system inline with our compliance. We not only used this feature but also leveraged many unique aspects ...

Great tool to help users

What do you like best? It’s really easy to use. The on-screen help is there if a user needs it, but it doesn’t get in the way if someone doesn’t need it. What do you dislike? We use Apty with one of our own internal application. Our internal app only runs on IE. Apty supports it for now, but I’m worried about that changing with future releases. What problems are you solving with the product? What benefits have you realized? We use Apty to provide support. Using Apty most ...

Great tool with excellent support

What do you like best? The Apty team is awesome and really responsive. They’ve been a huge help during our implementation. What do you dislike? I haven’t found anything yet, but we’ve only been live a couple of months. What problems are you solving with the product? What benefits have you realized? Apty helps our agents process tickets more quickly. The workflows enable users to move through all the steps quickly.

User help right on your screen

What do you like best? Compatibility with Salesforce. Reduced learning curve. On-screen guidance and data validation. Detailed user data. The support from the team is at the best, feels like they are part of our team. What do you dislike? Nothing really, but flexibility in terms of design could be improved. Recommendations to others considering the product: Apty does the job perfectly. What problems are you solving with the product? What benefits have you realized? ...

Amazing

What do you like best? I like how Apty shows what steps to take inside Salesforce. I don’t think I could have made the switch to Lightning without it. What do you dislike? I can’t think of anything. I haven’t had any issues. What problems are you solving with the product? What benefits have you realized? Apty helped us change from Salesforce classic to the “lightning experience.” I think we would have need a lot more training if we didn’t have Apty.

Training isn’t hard anymore

What do you like best? Apty allows me to almost completely eliminate the need for live training. With the help of Apty, we now onboarded our users with no additional training. What do you dislike? We haven’t had any issues till date using Apty Recommendations to others considering the product: After successfully using the Apty product for more than one year, I strongly recommend for Salesforce user training. What problems are you solving with the product? What benefits ...

Apty makes work quicker

What do you like best? Apty allows us to create on-screen guidance that helps users to complete their work faster. Apty’s customer support is excellent. What do you dislike? In some instances, visibility for flows is tricky to figure out, but this improved in the latest version. What problems are you solving with the product? What benefits have you realized? We rely on Apty for training solutions and as in-app support. Apty helps my team to get through a process whenever they ...

Best On-screen Guidance Solution

What do you like best? Apty has one of the most cordial teams. They were guiding us throughout the trial and testing phase as a result we were able to check the compatibility of Apty across all applications. We like the way their in-app walkthroughs worked to show people how to use the program. What do you dislike? Creating content in Apty is easy once you get the hang of it, but if you have any problems their customer success team can quickly show you how to fix it. ...

Very helpful for user adoption to any web based application.

What do you like best? Apty is an extremely intuitive tool which is easy to implement and use. It provides world class customer experience and timely support. For its new user base it is highly adaptable, simple & insightful. With its exceedingly significant analytics feature you get to view and monitor the new user hits, user engagement, system engagement etc. What do you dislike? For my company and its users, I don't see anything that I dislike. What problems are you solving with ...