AppFolio Property Manager Reviews in July 2025: User Ratings, Pros & Cons

"Best Management Software"

What do you like best about AppFolio Property Manager? Everything is organized onto one platform which maximizes productivity and efficiency

"Always available to answer questions"

What do you like best about AppFolio Property Manager? If I have an issue, I can start with a chat session and, if needed, have a case opened for me.

"Always available to answer questions"

What do you like best about AppFolio Property Manager? If I have an issue, I can start with a chat session and, if needed, have a case opened for me.

"Great upgrade with multiple functionalities from dated system."

What do you like best about AppFolio Property Manager? AppFolio combines every aspect of property management into one user friendly, easily mastered platform.

Getting a hold of customer service…

Getting a hold of customer service sucks. It takes months to get something resolved sometimes. The software itself is user friendly and easy to use. But whenever you need support, like bank switch.... it is like pulling teeth.

Garbage Sales Department - USE TENANT CLOUD INSTEAD

Called to set up a new account. Even though their website and chat function suggested they have a package for portfolios with less than 50 properties after calling to get info to set this up as we are taking our first new property today was told that they could not help me. I signed up for free with Tenant Cloud Online in less than 5 mins, for free. DO NOT WASTE YOUR TIME WITH APPFOLIO as they only want to work with large corporate type property management companies and not smaller ...

"Excellent system overall, but room to improve"

What do you like best about AppFolio Property Manager? I like having all the management and accounting in one system.

AF Customer Support is FICTION

I contacted AF six times. After almost three weeks, someone on the chat forum said they would have someone really, for sure, contact me to resolve the problem I was experiencing with their software. After waiting on hold for support so long that the line disconnected me, I tried chat support. Chat rep couldn't help and after twenty minutes asked for the best phone number at which to reach me so that she could have someone call me, which I had requested NUMEROUS previous times. I stated that ...

AppFolio Property Manager has allowed…to grow and be a better property management company!

AppFolio Property Manager has allowed our company to grow in both size and increase our performance to provide exceptional service to our tenants and clients. All this is done without an increase in the amount of staff!

AppFolio Property Manager has allowed…to grow and be a better property management company!

AppFolio Property Manager has allowed our company to grow in both size and increase our performance to provide exceptional service to our tenants and clients. All this is done without an increase in the amount of staff!