Annex Cloud Reviews in June 2026: User Ratings, Pros & Cons

Excellent business partner for custom application

What do you like best? The project team listened to our requirements, provided timely updates, offered advise and responded quickly when issues arose during development. What do you dislike? It took a bit longer to fix a few minor bugs our QA team found late in the project but timing was still good. What problems are you solving with the product? What benefits have you realized? A program to reward existing customers willing to share their experience with their networks.

Great product, used for years until we went with custom solution

What do you like best? The product was so easy to use and integrated well. Customer support was very helpful and always available. What do you dislike? It just did not suit our custom platform in house. What problems are you solving with the product? What benefits have you realized? Retention was always an issue for us, so this helped connect better with our customers.

A "Can Do" Partner for Our Business

What do you like best? Annex Cloud's "can do" attitude has been key to developing our custom image gallery. They've proven to be very flexible and willing to take on projects outside of their core competencies. They are also extremely responsive - turning around requests for data uploads and custom reporting with little notice - and answering emails during off hours or weekends. This is much appreciated, as our urgent projects, bug fixes or requests from upper management are given ...

Very Satisfied with the Platform

What do you like best? The number of features available with our current configuration provide us the ability to fully manage a loyalty marketing solution as well as manage other aspects of our ecommerce business. What do you dislike? There are some changes that need to be made that affect all platform users. Unfortunately not everything can be released immediately but the customer success team does a great job of providing updates on progress. Recommendations to others considering ...

Robust tools, team is easy to work with

What do you like best? With Annex Cloud we gained a lot of functionality that we previously didn't have for marketing our ecom business and developing relationships with and opportunities for our customers. What do you dislike? ADA compliance requires customization beyond out of the box. What problems are you solving with the product? What benefits have you realized? User-generated content in product reviews. Finally realizing the loyalty program goals we'd set forth long ago ...

New Business Partner Relationship

What do you like best? Annex Cloud was able to deliver in a very reduced time frame and with a sometimes moving-target on requirements based upon reduced timeframe. What do you dislike? Annex Cloud has been very great to work with, there is nothing at this time that would warrant a dislike comment. What problems are you solving with the product? What benefits have you realized? Solid Loyalty and Refer-A-Friend program in Direct Sales

Social Annex

What do you like best? The account managers are very friendly and responses to emails are prompt. They are enthuastic about the work that they produce What do you dislike? The platform isnt that easy to use in the backend What problems are you solving with the product? What benefits have you realized? We have found that if a customer doesnt re-purchase whithin the first 6months they will probably never purchase again. Loyalty should help engage our customers and push them to 2nd ...

Great Partner!

What do you like best? The Annex Cloud team is great to work with. They are extremely helpful in providing best practices in the industry, as well as making changes to the platform based on recommendations. What do you dislike? The Iframe integration is sometimes difficult to deal with as we need to rely on the AC development team to make changes to. However, there is the option to move away from the iframe integration to a different approach so we do not have this issue any longer. ...

Great platform and customer success team!

What do you like best? Great analysis recommendations for set up Annex team was always available for questions (tech + business) Proactive and responsive Analytics and dashboard is great What do you dislike? More hand holding and case studies for other partners What problems are you solving with the product? What benefits have you realized? We got a lot of loyalty and customer engagement

Best customer service of all time

What do you like best? Jocelyn has been the most responsive and supportive rep that we have ever had the pleasure to work with. We truly consider her an extension of our own team. She helps us maintain our loyalty program as well as our user submitted reviews for our 6 major sites flawlessly and effortlessly. She makes our lives her much easier on a daily basis and couldn't imagine not having her helping to manage our at times daunting loyalty demands. She is truly one of the best people ...