Annex Cloud Reviews in May 2025: User Ratings, Pros & Cons

Best customer service of all time

What do you like best? Jocelyn has been the most responsive and supportive rep that we have ever had the pleasure to work with. We truly consider her an extension of our own team. She helps us maintain our loyalty program as well as our user submitted reviews for our 6 major sites flawlessly and effortlessly. She makes our lives her much easier on a daily basis and couldn't imagine not having her helping to manage our at times daunting loyalty demands. She is truly one of the best people ...

Very successful referral program

What do you like best? The team at Annex Cloud was very responsive and supportive in setting up our program. We saw greater than 10X ROI on this program and are excited to work with them in the future. What do you dislike? Nothing in particular. I would like more frequent updates on our performance or changes in performance. What problems are you solving with the product? What benefits have you realized? Referrals.

Elevate Your Marketing With Annex Cloud

What do you like best? Even if all things were equal from a feature and functionality standpoint between Annex Cloud and other loyalty companies (which they're not, but hypothetically speaking), I think what separates them from other providers is the service you receive from actual human beings. From a support perspective and a development perspective, they really go the extra mile to help you succeed and bring ideas to fruition. What do you dislike? The folks at Annex Cloud are ...

Annex Cloud Review

What do you like best? Jake, our Account Manager is always available to us as needs/issues arise. What do you dislike? Our team has a hard time with the usability of the back-end system. We find it to be very confusing, and not intuitive. Recommendations to others considering the product: Spend time reviewing the platform with your account manager to become as familiar with the product as possible before hopping in on a day to day basis. What problems are you solving with the ...

Setting up a RAF Program

What do you like best? I liked best that Annex Cloud was willing to hop on a call, email us back right away to help us with the process of setting up a RAF program. They were pleasant to work with and very adaptable to the changes we had come up on our end. What do you dislike? If I could change one thing I think it would be the unexpected changes in the technical side of things. It was difficult for us to fully understand what needed to be done and at times we received conflicting ...

A great program to grow customer engagement & increase retention

What do you like best? The integration that Annex Cloud has gone through with our own internal IT department has been very thorough and has made our lives much easier than they could have been! We have a lot of customer data that needed to be integrated into our new Loyalty Program and Annex Cloud’s team did this quite seamlessly. What do you dislike? At first, we had some bumps in the road with the implementation of our Refer a Friend program, but those bumps have since been smoothed ...

Great service

What do you like best? Terrific customer service. They've been very responsive to questions and requests. We've been able to manage their program fairly easily. What do you dislike? None really. They've been good. No complaints. Sure, there more features we'd like to see, but that list could be endless. What problems are you solving with the product? What benefits have you realized? Their technology has helped with customer loyalty and referral marketing programs.

Great way to feature UGC

What do you like best? I like how easy it is to approve/decline content and have it show up on my website feed What do you dislike? lots of hand-holding and checking to see if things have been fixed Recommendations to others considering the product: I'd like a higher level of customer support. I feel like when I had a question or suggestion I was patronized. I wanted hashtag and tagged content to be in my feed and it was a constant battle. I wanted all content to be tagged ...