Alexandria Reviews in May 2025: User Ratings, Pros & Cons

Alexandria Library

I've been using Alexandria Library Automation Software for almost 15 years. The software is excellent and provides for many different reports that help me oversee our middle and high school libraries. The software has many functions and options to personalize your libraries. The support staff is excellent and has always helped me until my problem was resolved. I totally recommend Alexandria Library!

Mostly very satisfied

Alexandria does almost everything I need it to do* and the tech support staff is always friendly and helpful, although the level of knowledge and experience seems to vary depending on who answers the phone**. *Preformatted reports are helpful timesavers, but sometimes I wish I could format my own to get exactly what I want. **Varying levels of knowledge are to be expected in any group, but sometimes I've know enough about a problem to know I'm getting a wrong or incomplete answer so I call ...

So far, so good!

I've had a great experience with Alexandria Automation Software so far. I'm sure that there are features that I haven't yet used, but am confident that as I continue to use the system, I'll be more knowledgeable about the full scope of capabilities. Thanks!

Mostly idiot-proof for newbies

Coming to this program as a new library technician with very little experience I was able to grasp the system with some trial and error. I do like the tips and tricks emails that Alexandria has recently begun sending. I find they address some common issues. However, the instruction manual wasn't comprehensive and I eventually gave up trying to use it.

MSHS

Called Customer Service today & got great help!

Efficient and Affordable

Alexandria is an efficient and affordable library system. The staff helped our school library get up and running. Thank you so much!

old school

I really would like to have a manual. not everyone learns on the computer. we have a really small school and it takes more time to figure out a lot of the stuff by trial and error or going to your web site. instead of the old way just looking it up in the manual.

Wonderful program!

This is an easy to use program. The customer service is also awesome! When I call, they are always friendly, and willing to help. If they can't answer the question immediately, they will get back to you very quickly! Love Alexandria!

Very satisfied

We have always been very happy with Alexandria, and have had very few problems through the years. Our library was in the first wave of Alexandria users when the company started up in Wisconsin--have never really considered switching since we found them!

Alexandria Software

I love Alexandria but I do think that the help section while extensive could be more user friendly. Not all of the prompts and commands are intuitive and at times I felt like I've been give instructions but not how to get to the location to start the instructions. I like the ease of checking books in and out and the record keeping. I like the options I get with the program but still unsure how to use it. My school is small so I hope you keep the many levels of intricacies as to keep our ...