Alexandria Reviews in June 2026: User Ratings, Pros & Cons

Stellar Customer Service

From the sales department, to Tech support, to my personal customer representative, I have been highly impressed with Alexandria. The system itself is user friendly and just makes sense. I had to contact tech support over the weekend, and received a helpful response from the company's owner within 10 minutes! They seem to be always available and incredibly helpful.

Excellent Software, fast service.

We switched to Alexandria a couple of years ago and couldn't be happier with our library software. It's easy to use, has lots of reporting features and makes checkout and management easy. Fast and polite tech support too.

Used for years!

I automated my first library 23 years ago using Alexandria and have continued to update and use this great program. Other companies have tried to get us to switch but after trials we still end up back with Companion and Alexandria. Oh and if you do need customer support, which is rare, they are amazing.

Great!

I have had no problems with this software - I can call the company anytime and they are wonderful at walking me through any procedures that I am unsure about.

Alexandria has Wonderful Desk Help.

Whenever we have a problem the solution is only a phone call away. Wonderful desk help.

Easy to use and great help!

Date of experience: October 11, 2016

Stellar Customer Service

From the sales department, to Tech support, to my personal customer representative, I have been highly impressed with Alexandria. The system itself is user friendly and just makes sense. I had to contact tech support over the weekend, and received a helpful response from the company's owner within 10 minutes! They seem to be always available and incredibly helpful.

Excellent Automation System

Alexandria is an excellent automation system. It is very user friendly and addresses all the needs of the librarians and the patrons that utilize the system. Alexandria allow librarians catalog books using 21st century standards and expectations.

Great software and terrific support!

Our school was using Alexandria before I arrived and I find that it is a wonderful product. We seldom have any issues and when we do, we just call the tech support for help on any issue. I have not been disappointed yet. They are courteous and respectful no matter what. I guess I love the tech support of this the best!

Reliable program and friendly, knowledgeable staff.

Alexandria software has been very reliable. All of my data is backed up to the cloud and any issues I have had have been minor and were on my end of the tech, not Alexandria's. The staff is very knowledgeable and goes out of their way to answer my questions or do the research to get the correct answer. I love the reports section as there are reports for everything I am looking for. Staff routinely help me with creating year-end reports I seem to always be needing and giving me tips and ...