ActiveCampaign Reviews in June 2025: User Ratings, Pros & Cons

Great tool

Great tool! Works perfectly! Sometimes it’s not easy to change your billing method. Otherwise I‘m very happy with AC!

Pleased Customer

Does almost everything I need and easy to use. Customer support calls can be organised when you need them which helps.

Great for making e-mail drip campaigns

Great for making e-mail drip campaigns, and easy to use. The dashboard is a little clunky and could have easier navigation. If you're doing any sort of Exit Intent strategy or pop-up ads on your site, Active Campaign is a great compliment to continue to nurture your leads.

Innovative & Convenient

Innovative email platform with elaborate triggered email trees for automation. Live chat feature is convenient.

Its a great tool for any business

Its a great tool for any business, let you manage very easily your data base, the automations are great, there are only 2 thinks that for me need improvement, 1. The interface its very very slow and 2.- the customer support its also very slow

Great training but not the easiet of programs

The training is first class but this is quite an involved program. The only thing to date that I do not like is the fact that I cannot attach a file to an email. I wanted to send out a report to users that signed up for a newsletter with the thank you note, but you can't. Have not really even started to use it to its potential yet and honestly not sure if I will as it does take a lot of time.

The learning curve is steep, but I'm hopeful.

There are a LOT of moving parts to Active Campaign but I'm hopeful that means it will be a deeply helpful marketing tool in my business. I have seen some buggy moments in 'campaigns' and I'm genuinely surprised how sloggy it can be to navigate around inside the software. But I've already invested a lot of hours building automation and drafting campaigns, so I'm going to give it all more time. DEFINITELY glad for the 1/2price discount for the first 2 months to give me a little time to see if ...

It was great in the beginning but email…

It was great in the beginning but email campaigns are a real pain to handle. We've been having issues for months with bugs in the email template. It starts with small things when you try to undo a written word and it takes you back to square one and you have to write everything back. Or, the high number of times when it freezes and I can't even select a paragraph and delete it because the system doesn't see it...and many more. They seem small but when you end up taking an hour for a simple ...

SPAMMING MUST STOP

Since they recently stopped having any email communication possible, I am adding my email to them that keeps being rejected.-------------------------------------Dear Maggie,This user has begun to send us emails again despite my request for you to to delete all data held on us and for you to get your client to do this same. The issue I had with your client is that they were spamming us so frequently it had become a serious nuisance preventing proper use of our own inbox and it is impossible ...

I don't understand all the glowing reviews

I don't understand all the glowing reviews. I think ActiveCampaign is adequate at best. The interface is painstakingly slow - switching between pages takes seconds. The email/newsletter editor is clunky and frustratingly unpredictable - with images randomly disappearing and fonts re-sizing at will. Not impressed and will be moving to an alternative at the end of my annual subscription.