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9.1

Spot Score

Act! - CRM Software

Act! Reviews in June 2026: User Ratings, Pros & Cons

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3.6

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Act! Reviews & Ratings

3.6

Very Good

Based on 441 ratings & 368 reviews

Rating Distribution

Excellent

(201)

Very Good

(82)

Good

(47)

Poor

(12)

Terible

(26)

Spotsaas Editor’s POV

Act! CRM has proven itself to be a robust and reliable tool for businesses, particularly small to medium-sized enterprises, over its long history in the market. Many longtime users commend its flexibility, ease of use, and the ability to centralize and organize vast amounts of client data. Features like integration with Outlook, customizable layouts, and ...Read more

Act! pros and cons

  • Comprehensive integration capabilities, seamlessly syncing with tools like Outlook, phone systems, and other marketing software.

  • High degree of customization, allowing users to tailor layouts and features to meet specific business needs.

  • Intuitive and user-friendly interface, enabling efficient navigation for beginners and offering quick access to critical data.

  • Robust contact and customer management, allowing centralized storage of all client interactions, emails, appointments, and history.

  • Difficulty in troubleshooting and resolving technical issues; reliance on paid support can be costly and inaccessible at off hours.

  • Updates and upgrades can be disruptive, creating compatibility or stability issues for some users.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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