1Password Reviews in June 2026: User Ratings, Pros & Cons

Best Customer support and great app too

My son told me about this app and when I first set it up I didn't finish long story short I forgot the one password I needed to know, I was guided by the onepassword team on how to delete the account and set up another one and they also helped me transfer my annual subscription to the new account I created also i'm learning to setup the account from my son as I am not tech savy.....p.s my son wrote this review as me so all in all good app and good tech support, I and my son highly recommend😉

Slightly complicated issue resolved quickly and effortlessly

My issue was a bit more complicated than a typical support ticket. Switching payment providers from a third party vender over to direct billing required a few less-than-intuitive steps, but everyone on the 1Password support team communicated extremely clear steps in a friendly and patient manner, helping me to reach a solution right away.

Properly responding to a client's needs.

1-Password's representatives' - Karen D, Saif A. and Tommy H. - individual and collective assistance were uniformly prompt, responsive, clear, concise, complete, correct and very cordial. Each rendered concurrent value to me and to 1 Password's business reputation.

The best password manager out there

Date of experience: June 11, 2024

Moved from LastPass

I recently have made the move from Lastpass to 1Password. On the way, I tried out NordPass as well. My onboarding experience with 1Password has been very straightforward and it's been a pleasure working with the app thus far. Robust but not labyrinthine. My interactions with the support team have been prompt and effective. I'm happy to move my business to a solid organization. A word of advice to 1Password, do not let yourself be bought by LogMeIn. ;-)

Good customer support

I got a quick reply from customer support. It was relevant and clear.

Support from 1Password: competent, kindly, helps immediately

Last weekend I became a big problem with the two-factor authentication of 1Password caused by myself. I was not able to solve this problem. Then I informed you and discribed my problem. My experience with your support was a real highlight. You are not only competent and very kind, you want to help your customer immediately and do so. My problem was solved in a very, very short time. Many thanks to you all.

Good online Service

Good online Service

Great customer service :)

Date of experience: June 10, 2024

Quick (next business day) response

Quick (next business day) response. Probably would have been same day if I hadn’t contacted them Sunday evening. Support understood my issue right away and sent me information and links to correct my problem.