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8 Best Free ChurnZero Alternatives in 2026

Explore 8 alternatives to ChurnZero — vetted by our editors with real user reviews, pricing, and feature comparisons.

The 8 best free ChurnZero alternatives at a glance

Quick answer

Our pick of free customer success software alternatives to ChurnZero: ClientSuccess, Totango and Custify. ClientSuccess leads the list with a 4.79★ rating from real users. Compare all 8 on rating and pricing below.

Comparing ChurnZero free alternatives doesn't have to be guesswork. These 8 customer success software options are ranked by SpotScore, which blends verified satisfaction with market presence, alongside ratings and pricing. Each tool clears editorial review. Use the table for a fast comparison, then read the full breakdown below.

ProductSpotScoreRatingPricingBest for
ClientSuccessSuccess starts with ClientSuccess.—★★★★★ 4.79(169)Quotation Basedteams of all sizes
TotangoEmpowering businesses for customer success.—★★★★★ 4.6(395)Quotation Basedteams of all sizes
CustifyDelivering great customer service, effortlessly.—Not yet ratedfrom $999teams of all sizes
PlanhatEmpowering customer success with data-driven insights.—★★★★★ 4.66(387)from $1,150/moteams of all sizes
Gainsight CSMaximizing customer success, one interaction at a time.—Not yet ratedQuotation Basedteams of all sizes
Freshdesk Customer SuccessRetain and delight customers with Freshdesk Customer Success.—★★★★☆ 4.29(12)from $79 /User/Monthteams of all sizes
Churn360Reduce churn and grow your customer base.—★★★★★ 4.83(32)from $79/moteams of all sizes
Freshdesk Customer Success (Formely Freshsuccess)Empowering businesses to succeed with their customers.—★★★★☆ 4.29(12)from $79 /User/Monthteams of all sizes
ClientSuccess - Customer Success Software

ClientSuccess

Success starts with ClientSuccess.

Best for: SMB teams · Mid-market · Enterprise

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4.8

169 verified reviews

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What is ClientSuccess?

Clientsuccess is a customer success software that helps to keep team members regularly reporting in a project management platform. It has a great list of features that help SmarterTools clients address the most common pain points. It automatically tracks conversations, sends personalized ...

Read more about ClientSuccess

ClientSuccess offers custom pricing plan

Totango - Customer Success Software

Totango

Empowering businesses for customer success.

Best for: SMB teams · Mid-market · Enterprise

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4.6

395 verified reviews

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What is Totango?

Totango is a customer success platform with the most robust CRM and support automation functionality. A spinout of Salesforce, Totango helps thousands of companies of all sizes improve customer satisfaction rates, identify key accounts, and grow revenue faster than ever before. With ...

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Totango offers custom pricing plan

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Custify - Customer Success Software

Custify

Delivering great customer service, effortlessly.

Best for: SMB teams · Mid-market · Enterprise

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What is Custify?

Custify is a Customer Success platform that helps to deliver great customer service in an engaging way. Build instant customer knowledge, resolve FAQs, understand customers, display webpages automatically in their language using content recognition. Custify works with companies to develop ...

Read more about Custify
Planhat - Customer Success Software

Planhat

Empowering customer success with data-driven insights.

Best for: SMB teams · Mid-market · Enterprise

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4.7

387 verified reviews

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What is Planhat?

Planhat is a customer success software that helps the companies to track the performance and satisfaction level of their customers and clients. By providing clients and customers with beautiful reports and analytics, business will easily increase their loyalty. The system helps to grow by ...

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Planhat offers custom pricing plan

Gainsight CS - Customer Success Software

Gainsight CS

Maximizing customer success, one interaction at a time.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

Add to compare

What is Gainsight CS?

Introducing Gainsight CS, the ultimate solution for customer success! This all-in-one platform analyzes customer interactions across multiple channels, streamlining processes such as onboarding, retention, and support. With customizable surveys, automated reminders, and advanced text analytics, ...

Read more about Gainsight CS

Gainsight CS offers custom pricing plan

Freshdesk Customer Success - Customer Success Software

Freshdesk Customer Success

Retain and delight customers with Freshdesk Customer Success.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

4.3

12 verified reviews

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What is Freshdesk Customer Success?

Introducing Freshdesk Customer Success – the ultimate solution for businesses looking to win and retain customers. This powerful customer success management software is designed specifically for software and subscription companies, helping them to prevent customer churn and strengthen ...

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Churn360 - Customer Success Software

Churn360

Reduce churn and grow your customer base.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

4.8

32 verified reviews

Add to compare

What is Churn360?

Churn360 is an AI-driven customer success solution that helps B2B SaaS companies utilize their data to inform strategies and create proactive measures to reduce churn and grow their customer base. This powerful platform integrates with existing software tools, generating a single dashboard for ...

Read more about Churn360

Churn360 offers custom pricing plan

Freshdesk Customer Success (Formely Freshsuccess) - Customer Success Software

Freshdesk Customer Success (Formely Freshsuccess)

Empowering businesses to succeed with their customers.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

4.3

12 verified reviews

Add to compare

What is Freshdesk Customer Success (Formely Freshsuccess)?

Freshdesk Customer Success (formerly Freshsuccess) is a comprehensive customer success platform that helps businesses reduce churn, grow their customer base, and strengthen relationships with their customers. Designed specifically for customer success teams, it enables the standardization of ...

Read more about Freshdesk Customer Success (Formely Freshsuccess)

What sets each pick apart

ClientSuccessBest for teams of all sizes

Automated conversation tracking

Watch for: Limited customization options

TotangoBest for teams of all sizes

Robust CRM functionality

Watch for: Complex setup process

CustifyBest for teams of all sizes

Engaging customer service

Watch for: Limited integrations

PlanhatBest for teams of all sizes

Detailed customer analytics

Watch for: Limited customization options

Gainsight CSBest for teams of all sizes
Freshdesk Customer SuccessBest for teams of all sizes

Prevents customer churn

Watch for: Limited to subscription businesses

Churn360Best for teams of all sizes

Implementation is fast and the dashboard supports task planning out of the box.

Watch for: The breadth of features and customizations can overwhelm new users without adequate onboarding support.

Freshdesk Customer Success (Formely Freshsuccess)Best for teams of all sizes

Ticketing system includes resolution workflows and analytics.

Watch for: Some users report support quality needs improvement.

Why teams look for a ChurnZero alternative

The motivation to leave ChurnZero usually centers on a few specifics:

  • Can be complex to set up
  • May require ongoing training
  • Pricing may be high
  • Limited customization options

Choosing a ChurnZero alternative

How these 8 customer success software free alternatives measure up: paid plans run $79–$1150, with Freshdesk Customer Success the cheapest entry point; and Churn360 is the highest rated at 4.83★ across 32 reviews.

Our methodology.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to ChurnZero are Churn360 (4.8★), ClientSuccess (4.8★), Planhat (4.7★). Compare all 8 alternatives side-by-side above.

When evaluating alternatives to ChurnZero, prioritize: Customer Engagement, Client Management (Customer), Retention Tracking, Customer Tracking, Feedback Management, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

Migration difficulty depends on how deeply ChurnZero is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend shortlisting 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

How to pick the best ChurnZero alternative

  • If real-user ratings matter most: Churn360 has the strongest star rating (4.83★) among the options with verified reviews.

How to migrate from ChurnZero

To switch off ChurnZero without disruption, handle your data first: export it and test that the new tool imports it cleanly. Verify your key workflows still function, pilot the move on a free plan or trial, and keep ChurnZero active until the cutover is complete.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].