Zendesk Explore vs Substly Comparison
Zendesk Explore
Starting at $49 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Zendesk Explore is a no-code business intelligence software platform that powers data-driven decision making and provides actionable insights to improve the quality of service business or organization provides. Explore c…
Substly
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Substly enables businesses to get in-depth analysis on customers and subscriptions. It has a variety of business plans to fit many unique analytics needs. Its product includes tools to dataset relationship mapping, cohor…
Zendesk Explore leads on user satisfaction with a 3.6-star rating across 26 reviews.
Zendesk Explore vs Substly — at a glance
| Feature | Zendesk Explore | Substly |
|---|---|---|
| Rating | 3.6 / 5 | — |
| Reviews | 26 | — |
| Starting price | $49 /User/Month | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Business Intelligence Software | Business Intelligence Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | Available | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | — | — |
| Data residency | Global | US |
Key differences between Zendesk Explore and Substly
- Pricing: Zendesk Explore starts at $49 /User/Month. Substly pricing is not publicly listed.
- Deployment: Zendesk Explore supports SaaS/Web/Cloud; Substly supports SaaS/Web/Cloud.
Zendesk Explore vs Substly — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Business Intelligence Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for e-commerce businesses needing detailed subscription revenue analytics.
- You require advanced cohort and delta analysis for subscription data.
- You want fast insights to identify hidden revenue and upgrade opportunities.
- You are a small to medium e-commerce business managing recurring revenue.
- Your business model is not based on subscriptions or recurring revenue.
- You need transparent pricing and extensive user reviews before committing.
Zendesk Explore typically suits Large Enterprises and Medium Business. Substly tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Zendesk Explore is a no-code business intelligence software platform that powers data-driven decision making and provides actionable insights to improve the quality of service business or ... Read More about Zendesk Explore | Substly enables businesses to get in-depth analysis on customers and subscriptions. It has a variety of business plans to fit many unique analytics needs. Its product includes tools to ... Read More about Substly |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 8.3/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |  Substly has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Zendesk Explore and Substly Compare on Features?
Total Features | 8 Features | 0 Features |
|---|---|---|
Unique Features | No unique features | No features |
Get Quote | Get Quote |
Compare Zendesk Explore and Substly on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
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Data Residency | 🌐 Global | 🇺🇸 US |
Zendesk Explore User Reviews & Rating Comparison
User Ratings | 3.6 (based on 26 reviews) | No reviews available for the product |
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Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is mixed to positive across 26 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
| Buyer sentiment No user reviews or ratings available to summarize buyer sentiment. What buyers like
Common complaints
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Pros and Cons |
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Media and Screenshots
Screenshots |  2 Screenshots |  4 Screenshots |
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Videos |  1 Videos | No videos available. |
Top Alternatives to Zendesk Explore and Substly in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Zendesk Explore or Substly?
- Zendesk Explore edges out the other on user ratings (3.6 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Zendesk Explore and Substly offer a free trial?
- Yes, both Zendesk Explore and Substly offer a free trial.
- What is the starting price of Zendesk Explore vs Substly?
- Zendesk Explore starts at $49 /User/Month. Substly starts at Contact for pricing.
- What are the top alternatives to Zendesk Explore?
- Top alternatives to Zendesk Explore include Evidence, Databox, ManageEngine Analytics Plus, Metric.ai, Dundas BI.
- What are the top alternatives to Substly?
- Top alternatives to Substly include SimpleKPI, EZlytix, Zendesk Explore, Waytobi, Easy Insight.