UserGuiding vs Totango vs Planhat Comparison
UserGuiding
Starting at $990 /Year
- Free Trial
- Large Enterprises
- Medium Business
UserGuiding is the customer success software that helps to achieve goals. Generate more revenue, build trust in product, and maintain healthier relationships with customers with easy to use customer success software. It…
Totango
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Totango is a customer success platform with the most robust CRM and support automation functionality. A spinout of Salesforce, Totango helps thousands of companies of all sizes improve customer satisfaction rates, identi…
Planhat
Starting at $1,150 /Month
- Large Enterprises
- Medium Business
Planhat is a customer success software that helps the companies to track the performance and satisfaction level of their customers and clients. By providing clients and customers with beautiful reports and analytics, bus…
UserGuiding leads on user satisfaction with a 4.7-star rating across 84 reviews.
UserGuiding vs Totango vs Planhat — at a glance
| Feature | UserGuiding | Totango | Planhat |
|---|---|---|---|
| Rating | 4.7 / 5 | 4.2 / 5 | 4.7 / 5 |
| Reviews | 84 | 890 | 200 |
| Starting price | $990 /Year | Contact for pricing | $1,150 /Month |
| Free trial | Yes | No | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Customer Success Software | Customer Success Software | Customer Success Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | — | — | Available |
| Support modes | Online | Business Hours, Online | Online |
| Certifications | GDPR | SOC 2, GDPR | SOC 2, GDPR |
| Data residency | US | Global | Global |
Key differences between UserGuiding and Totango
- Pricing: UserGuiding starts at $990 /Year. Totango pricing is not publicly listed.
- Free trial: UserGuiding offers a free trial; Totango does not.
- User satisfaction: UserGuiding scores higher with a 4.7-star average.
- Deployment: UserGuiding supports SaaS/Web/Cloud; Totango supports SaaS/Web/Cloud.
Compare UserGuiding vs Totango vs Planhat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Customer Success Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for small to medium businesses needing simple, integrated customer success tools.
- You want an easy-to-use platform combining communication, task management, and analytics.
- Your team includes customer success managers, product managers, or sales teams.
- You need to improve product adoption and maintain customer relationships efficiently.
- Your company lacks a dedicated customer success team to manage the platform.
- You require highly customized workflows or advanced enterprise-level features.
Best for mid-to-large companies needing robust customer success and CRM automation.
- You manage customer success or account growth in a 50+ employee company.
- You require advanced event tracking and upsell capabilities integrated with CRM.
- You need a flexible platform to improve customer satisfaction and revenue growth.
- You are a small team seeking a simple, low-cost, out-of-the-box solution.
- You need transparent, fixed pricing without lengthy quotation processes.
Best for mid-to-large companies needing automated, multi-channel customer success management.
- You require comprehensive tracking of customer performance and satisfaction metrics.
- Your team benefits from automated outreach via email, SMS, and push notifications.
- You want detailed analytics and reporting to drive customer loyalty and retention.
- You are a very small business or startup without a dedicated customer success team.
- You need transparent pricing upfront or a simpler tool with minimal setup complexity.
UserGuiding: Best for small to medium businesses needing simple, integrated customer success tools. Totango: Best for mid-to-large companies needing robust customer success and CRM automation.
Description | UserGuiding is the customer success software that helps to achieve goals. Generate more revenue, build trust in product, and maintain healthier relationships with customers with easy to ... Read More about UserGuiding | Totango is a customer success platform with the most robust CRM and support automation functionality. A spinout of Salesforce, Totango helps thousands of companies of all sizes improve ... Read More about Totango | Planhat is a customer success software that helps the companies to track the performance and satisfaction level of their customers and clients. By providing clients and customers with ... Read More about Planhat |
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Best Company Size | Small BusinessMedium Business | 51-500 employees500+ employees | 51-500 employees500+ employees |
Get pricing help | Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare UserGuiding, Totango and Planhat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes | ✓ Yes |
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HIPAA | ✗ No | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes | ✓ Yes |
ISO 27001 | — | — | ✗ No |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes | ✓ Yes |
Audit Logs | — | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global | 🌐 Global |
UserGuiding vs Totango User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally express high satisfaction with UserGuiding’s ease of use and integrated features, though some note limited customization and pricing clarity. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights Totango’s strong CRM features and impact on customer success, tempered by concerns over pricing transparency and complexity. What buyers like
Common complaints
| Buyer sentiment Buyers generally express high satisfaction with Planhat’s customer success features and automation capabilities. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  SAP  Zoom  Bentley |  Zenloop  Recruitee  Workato |
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Media and Screenshots
Screenshots | No screenshots available. |  2 Screenshots | No screenshots available. |
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Videos |  1 Videos |  2 Videos |  3 Videos |
Alternatives
Alternatives |
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Related Blogs and Articles for Customer Success Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, UserGuiding or Totango?
- UserGuiding edges out the other on user ratings (4.7 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do UserGuiding and Totango offer a free trial?
- UserGuiding offers a free trial. Totango does not.
- What is the starting price of UserGuiding vs Totango?
- UserGuiding starts at $990 /Year. Totango starts at Contact for pricing.
- What are the top alternatives to UserGuiding?
- Top alternatives to UserGuiding include UserIQ, Appcues, Chameleon, Userpilot, HelpHero.
- What are the top alternatives to Totango?
- Top alternatives to Totango include Salesforce, Parlor, ChurnZero, ClientSuccess, Custify.