Totango vs Planhat vs MHC EngageCX Comparison
Totango
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Totango is a customer success platform with the most robust CRM and support automation functionality. A spinout of Salesforce, Totango helps thousands of companies of all sizes improve customer satisfaction rates, identi…
Planhat
Starting at $1,150 /Month
- Large Enterprises
- Medium Business
Planhat is a customer success software that helps the companies to track the performance and satisfaction level of their customers and clients. By providing clients and customers with beautiful reports and analytics, bus…
MHC EngageCX
Starting at Contact for pricing
- Large Enterprises
- Medium Business
The EngageCX platform for customer success software allows customer success managers to remove friction from the customer's journey with key activation, engagement and reactivation tools designed to help partners move do…
Planhat leads on user satisfaction with a 4.7-star rating across 200 reviews.
Totango vs Planhat vs MHC EngageCX — at a glance
| Feature | Totango | Planhat | MHC EngageCX |
|---|---|---|---|
| Rating | 4.2 / 5 | 4.7 / 5 | — |
| Reviews | 890 | 200 | — |
| Starting price | Contact for pricing | $1,150 /Month | Contact for pricing |
| Free trial | No | No | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Customer Success Software | Customer Success Software | Customer Success Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | — | Available | Available |
| Support modes | Business Hours, Online | Online | Online |
| Certifications | SOC 2, GDPR | SOC 2, GDPR | — |
| Data residency | Global | Global | Global |
Key differences between Totango and Planhat
- Pricing: Planhat starts at $1,150 /Month. Totango pricing is not publicly listed.
- User satisfaction: Planhat scores higher with a 4.7-star average.
- Deployment: Totango supports SaaS/Web/Cloud; Planhat supports SaaS/Web/Cloud.
Compare Totango vs Planhat vs MHC EngageCX — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Customer Success Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for mid-to-large companies needing robust customer success and CRM automation.
- You manage customer success or account growth in a 50+ employee company.
- You require advanced event tracking and upsell capabilities integrated with CRM.
- You need a flexible platform to improve customer satisfaction and revenue growth.
- You are a small team seeking a simple, low-cost, out-of-the-box solution.
- You need transparent, fixed pricing without lengthy quotation processes.
Best for mid-to-large companies needing automated, multi-channel customer success management.
- You require comprehensive tracking of customer performance and satisfaction metrics.
- Your team benefits from automated outreach via email, SMS, and push notifications.
- You want detailed analytics and reporting to drive customer loyalty and retention.
- You are a very small business or startup without a dedicated customer success team.
- You need transparent pricing upfront or a simpler tool with minimal setup complexity.
Large Enterprises, Medium Business, Small Business
Totango: Best for mid-to-large companies needing robust customer success and CRM automation. Planhat: Best for mid-to-large companies needing automated, multi-channel customer success management.
Description | Totango is a customer success platform with the most robust CRM and support automation functionality. A spinout of Salesforce, Totango helps thousands of companies of all sizes improve ... Read More about Totango | Planhat is a customer success software that helps the companies to track the performance and satisfaction level of their customers and clients. By providing clients and customers with ... Read More about Planhat | The EngageCX platform for customer success software allows customer success managers to remove friction from the customer's journey with key activation, engagement and reactivation tools ... Read More about MHC EngageCX |
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Entry Level Pricing |
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User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 51-500 employees500+ employees | 51-500 employees500+ employees | — |
Get pricing help | Get pricing help | Get pricing help |
Software Demo
Demo |  MHC EngageCX has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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Compare Totango, Planhat and MHC EngageCX on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page | Pricing information not available |  | Pricing information not available |
Other Details
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API Support |
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Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes | — |
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HIPAA | ✗ No | ✗ No | — |
GDPR | ✓ Yes | ✓ Yes | — |
ISO 27001 | — | ✗ No | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes | — |
Data Encryption | ✓ Yes | ✓ Yes | — |
Audit Logs | ✓ Yes | ✓ Yes | — |
Data Residency | 🌐 Global | 🌐 Global | 🌐 Global |
Totango vs Planhat User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights Totango’s strong CRM features and impact on customer success, tempered by concerns over pricing transparency and complexity. What buyers like
Common complaints
| Buyer sentiment Buyers generally express high satisfaction with Planhat’s customer success features and automation capabilities. What buyers like
Common complaints
| What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  SAP  Zoom  Bentley |  Zenloop  Recruitee  Workato | No Customers information available. |
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Media and Screenshots
Screenshots |  2 Screenshots | No screenshots available. | No screenshots available. |
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Videos |  2 Videos |  3 Videos | No videos available. |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Totango or Planhat?
- Planhat edges out the other on user ratings (4.7 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Totango and Planhat offer a free trial?
- Neither Totango nor Planhat currently lists a free trial.
- What is the starting price of Totango vs Planhat?
- Totango starts at Contact for pricing. Planhat starts at $1,150 /Month.
- What are the top alternatives to Totango?
- Top alternatives to Totango include Salesforce, Parlor, ChurnZero, ClientSuccess, Custify.
- What are the top alternatives to Planhat?
- Top alternatives to Planhat include Salesforce, ChurnZero, ClientSuccess, Totango, Custify.