ServiceTitan vs Timely Comparison
ServiceTitan
Starting at Contact for pricing
- Large Enterprises
- Medium Business
ServiceTitan is a field service management software solution that enables user to manage entire field service operation through its Salesforce.com–based service management platform. With its intuitive tablet-optimized in…
Timely
Starting at $26 per staff
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Timely is an enterprise-grade appointment scheduling software that is the most robust, scalable and feature rich solution available today. Timely provides organizations of any size with rescheduling, advanced reporting,…
ServiceTitan leads on user satisfaction with a 4.6-star rating across 384 reviews.
ServiceTitan vs Timely — at a glance
| Feature | ServiceTitan | Timely |
|---|---|---|
| Rating | 4.6 / 5 | 4.6 / 5 |
| Reviews | 384 | 79 |
| Starting price | Contact for pricing | $26 per staff |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business |
| Category | Field Service Management Software | Appointment Scheduling Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | — | — |
| Support modes | Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2, GDPR | — |
| Data residency | Global | — |
Key differences between ServiceTitan and Timely
- Pricing: Timely starts at $26 per staff . ServiceTitan pricing is not publicly listed.
- Free trial: Timely offers a free trial; ServiceTitan does not.
- Target audience: ServiceTitan is built for Large Enterprises and Medium Business, while Timely targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: ServiceTitan scores higher with a 4.6-star average.
- Deployment: ServiceTitan supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Timely supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
ServiceTitan vs Timely — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Field Service Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for managing HVAC and home service field operations efficiently.
- You operate in HVAC, plumbing, electrical, or similar home services sectors.
- You need a Salesforce-based platform with strong scheduling and dispatch tools.
- Your team includes field technicians, service managers, and dispatchers in medium to large companies.
- You require extensive third-party app integrations beyond the limited Marketplace offerings.
- You want a very simple, minimal training software due to the platform's steep learning curve.
Freelancers / Consultants, Large Enterprises, Medium Business
ServiceTitan typically suits Large Enterprises and Medium Business. Timely tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | ServiceTitan is a field service management software solution that enables user to manage entire field service operation through its Salesforce.com–based service management platform. With ... Read More about ServiceTitan | Timely is an enterprise-grade appointment scheduling software that is the most robust, scalable and feature rich solution available today. Timely provides organizations of any size with ... Read More about Timely |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 9.5/10 | 9.2/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 20-500 employeesMedium to Large Enterprises | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Streamlined Operations: ServiceTitan simplifies your daily operations by centralizing scheduling, dispatching, and customer management. This allows teams to focus more on delivering exceptional service rather than getting bogged down in administrative tasks.
- Real-Time Analytics: With robust reporting and analytics features, you can make informed decisions based on real-time data. Managers can track performance metrics effortlessly, enabling proactive adjustments that drive efficiency and profitability.
- Enhanced Customer Experience: By providing tools for seamless communication and follow-ups, ServiceTitan empowers your team to build stronger relationships with clients. Happy customers are more likely to return and refer your services, boosting your bottom line.
No key benefits available yet.
Best fit
- 20 to 500 employees
- HVAC, plumbing, electrical, and other home service sectors
- Field Technicians, Service Managers, Dispatchers, and Business Owners
No best-fit guidance available yet.
Reasons buyers look elsewhere
- Users may seek alternatives to ServiceTitan due to high costs, especially for small businesses or startups that require budget-friendly solutions without sacrificing essential features for managing operations and customer relationships.
- Some businesses may find that ServiceTitan lacks specific functionalities tailored to their unique industry needs, prompting them to explore alternatives that offer more specialized tools or integrations for their operations.
- Organizations looking for greater flexibility in pricing plans or contract terms might consider alternatives that provide more customizable options, allowing them to scale their software usage according to their growth and changing requirements.
No alternatives guidance available yet.
Software Demo
Demo |
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How do ServiceTitan and Timely Compare on Features?
Total Features | 16 Features | 11 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare ServiceTitan and Timely on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
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Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✗ No | — |
GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | — |
ServiceTitan User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive buyer sentiment highlighting excellent customer support, continuous innovation, and ease of use, tempered by concerns about the learning curve and limited integrations. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 20 reviews, with consistently positive feedback. |
Pros and Cons |
| No pros or cons available for this product |
Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  AHC  Salonology  ABIC |
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Media and Screenshots
Screenshots | No screenshots available. |  3 Screenshots |
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Videos |  3 Videos |  1 Videos |
Top Alternatives to ServiceTitan and Timely in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ServiceTitan or Timely?
- ServiceTitan edges out the other on user ratings (4.6 vs 4.6). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do ServiceTitan and Timely offer a free trial?
- Timely offers a free trial. ServiceTitan does not.
- What is the starting price of ServiceTitan vs Timely?
- ServiceTitan starts at Contact for pricing. Timely starts at $26 per staff .
- What are the top alternatives to ServiceTitan?
- Top alternatives to ServiceTitan include Service Fusion, Housecall Pro, Smart Service, FieldEdge, Field Force Tracker.
- What are the top alternatives to Timely?
- Top alternatives to Timely include 10to8, Doodle, Appointy, booxi, Schedulista.