NEWJoin 1M+ SaaS Professionals|Get Weekly Insights, Trends & Expert PicksSubscribe Free →

Spotsaas logo

Refract vs Convlo Comparison

Last updated:

Refract

4.5(397 reviews)

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Introducing Refract, the ultimate solution for capturing and analyzing every conversation within your sales team. Our product helps you review, coach, and share the most valuable moments from your sales calls. With Refra…

Convlo

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Introducing Convlo - the revolutionary sales call recording software. With its advanced technology, Convlo automatically captures and transcribes your calls, providing valuable insights on the best and worst performing c…

Refract leads on user satisfaction with a 4.5-star rating across 397 reviews.

Refract vs Convlo — at a glance

FeatureRefractConvlo
Rating4.5 / 5
Reviews397
Starting priceContact for pricingContact for pricing
Free trial No No
Free version No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryConversation Intelligence SoftwareConversation Intelligence Software
PlatformsSaaS/Web/CloudSaaS/Web/Cloud
API
Support modesOnlineOnline
Certifications
Data residencyUSUS

Key differences between Refract and Convlo

  • Deployment: Refract supports SaaS/Web/Cloud; Convlo supports SaaS/Web/Cloud.

Refract vs Convlo — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Conversation Intelligence Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Refract - Conversation Intelligence Software
Talk to an expert
Talk to an expert
Convlo - Conversation Intelligence Software
Talk to an expert
Talk to an expert

Biggest differences

Start here before you go deeper into features.

Refract

AI-powered conversation intelligence for sales coaching and performance improvement.

Choose if
  • You need AI-driven transcription and sentiment analysis to understand sales calls deeply.
  • Your sales managers and coaches require real-time feedback to enhance team performance.
  • You want seamless CRM integration for automatic call data logging and analysis.
Consider alternatives if
  • Your team requires built-in scheduling or calendar management features within the platform.
  • You need internal chat, messaging, or document and training management capabilities.

Convlo

Best for

Large Enterprises, Medium Business, Small Business

Refract typically suits Large Enterprises and Medium Business. Convlo tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Introducing Refract, the ultimate solution for capturing and analyzing every conversation within your sales team. Our product helps you review, coach, and share the most valuable moments ... Read More about Refract

Introducing Convlo - the revolutionary sales call recording software. With its advanced technology, Convlo automatically captures and transcribes your calls, providing valuable insights on ... Read More about Convlo

Free Trial Availability

  • No free trial
  • No free trial

User Ratings

Based on verified Spotsaas reviews

Best Company Size

Medium BusinessLarge Enterprises
Get pricing help
Get pricing help

Software Demo

Demo

No software demo available

Convlo has not given any software demo yet

If you're the owner of this profile, add your demo.Contact us

Need a second opinion?

Get shortlist help from a software advisor

Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

How do Refract and Convlo Compare on Features?

Total Features

8 Features

12 Features

Unique Features

No unique features

No unique features

Get Quote
Get Quote

Compare Refract and Convlo on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Pricing Plans

      • Not Available
      • Not Available

      Other Details

      Organization Types supported

      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals

      Platforms Supported

      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Not Available
      • Not Available
      Get help choosing
      Get help choosing

      Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      HIPAA

      ✗ No
      ✗ No

      Data Residency

      🇺🇸 US
      🇺🇸 US

      Refract User Reviews & Rating Comparison

      User Ratings

      4.5

      (based on 397 reviews)

      No reviews available for the product

      Rating Distribution

      0

      0

      0

      0

      0

      No reviews available for this product

      Spotsaas Editor’s POV generated by AI

      Buyer sentiment

      Users appreciate Refract's AI-driven insights and CRM integrations but note limitations in scheduling and internal communication features.

      What buyers like

      • AI transcription and sentiment analysis
      • Real-time coaching feedback
      • CRM integration

      Common complaints

      • Lack of scheduling/calendar management
      • Absence of internal messaging and document management

      What buyers like

      • Convlo eliminates the need for manual note-taking by automatically transcribing sales calls, ensuring every detail is captured for future reference and analysis.
      • The software helps identify what makes a sales call successful or not, enabling teams to replicate high-performing strategies and improve weaker approaches.
      • Sales reps can review recordings of both effective and ineffective calls, making it a powerful tool for continuous learning and onboarding.

      Common complaints

      • Convlo is highly specialized in call recording and analysis but lacks broader CRM, scheduling, or messaging functionalities that would make it a more complete sales platform.
      • The effectiveness of transcription and insights depends on the clarity of the audio, which can be an issue in noisy environments or with poor connections.
      • Recording and storing conversations may raise legal and compliance concerns, especially in regions with strict data protection laws.

      Pros and Cons

      • AI-driven transcription, sentiment analysis, and keyword spotting for deep customer interaction insights

      • Real-time feedback and coaching suggestions to improve sales performance

      • Seamless integration with popular CRMs like Salesforce, HubSpot, and Pipedrive

      • Lacks built-in scheduling, reservation, or calendar management features

      • No internal chat or messaging capabilities within the platform

      • Automated transcription saves time and effort.

      • Provides actionable insights to improve sales tactics.

      • User-friendly design encourages adoption.

      • May not integrate with existing CRM systems.

      • Focuses solely on sales calls, limiting broader applications.

      List of Customers

      Customers

      Zoopla

      Zoopla

      Siemens

      Siemens

      VMware

      VMware

      No Customers information available.

      Media and Screenshots

      Screenshots

      Refract

      2 Screenshots

      convlo

      3 Screenshots

      Videos

      video-0

      1 Videos

      No videos available.

      Top Alternatives to Refract and Convlo in 2026

      Expand your shortlist

      Add another option to compare side by side

      Search by product name to compare pricing, fit, and buyer feedback in one view.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, Refract or Convlo?
      Refract edges out the other on user ratings (4.5 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
      Do Refract and Convlo offer a free trial?
      Neither Refract nor Convlo currently lists a free trial.
      What is the starting price of Refract vs Convlo?
      Refract starts at Contact for pricing. Convlo starts at Contact for pricing.
      What are the top alternatives to Refract?
      Top alternatives to Refract include q&ai Technologies, RepsMate, VoiceLab, Convlo, Chorus.
      What are the top alternatives to Convlo?
      Top alternatives to Convlo include Truly, NordPass, Convolytics, Refract, Productive Call Assistant.

      Grow your pipeline with buyers who are already looking for you

      254,000+ buyers use Spotsaas every month to evaluate and shortlist software. Get in front of them — for free, or with a managed growth plan built around your category.