InTouch vs Firsthand Comparison
InTouch
Starting at Contact for pricing
- Medium Business
- Small Business
InTouch is Alumni Relationship Management (ARM) software. ARM software helps alumni professionals, maintain and grow relationships between alumni and the institutions they love. Having a comprehensive software system in…
Firsthand
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Firsthand is an alumni management, fundraising and constituent relationship software designed specifically to meet the needs of higher education institutions. Organizations who are philanthropic and alumni-centric, like…
InTouch leads on user satisfaction with a 4.8-star rating across 28 reviews.
InTouch vs Firsthand — at a glance
| Feature | InTouch | Firsthand |
|---|---|---|
| Rating | 4.8 / 5 | 4.6 / 5 |
| Reviews | 28 | 144 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | No | No |
| Free version | No | No |
| Best for | Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Alumni Management Software | Alumni Management Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | — | — |
| Support modes | Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | — | — |
| Data residency | US | Global |
Key differences between InTouch and Firsthand
- Target audience: InTouch is built for Medium Business and Small Business, while Firsthand targets Large Enterprises and Medium Business.
- User satisfaction: InTouch scores higher with a 4.8-star average.
- Deployment: InTouch supports SaaS/Web/Cloud; Firsthand supports SaaS/Web/Cloud.
InTouch vs Firsthand — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Alumni Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Free PDF comparison
Download this InTouch vs Firsthand comparison
Get the full side-by-side as a PDF — these picks plus the top Alumni Management Software tools, with verified ratings, pricing and features.
- Side-by-side on pricing, features & ratings
- Plus the category top 10, scored & ranked
- Emailed to you — no on-screen download
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Biggest differences
Start here before you go deeper into features.
Medium Business, Small Business
Best for managing alumni and donor relationships in higher education and philanthropy.
- You need a platform tailored specifically for alumni and donor relationship management.
- Your organization is a medium or large philanthropic or educational institution.
- You want cloud-based tools that enable personalized donor engagement and constituent growth.
- You are a small business without alumni or donor engagement needs.
- Your organization operates outside of philanthropic or educational sectors.
InTouch typically suits Medium Business and Small Business. Firsthand tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | InTouch is Alumni Relationship Management (ARM) software. ARM software helps alumni professionals, maintain and grow relationships between alumni and the institutions they love. Having a ... Read More about InTouch | Firsthand is an alumni management, fundraising and constituent relationship software designed specifically to meet the needs of higher education institutions. Organizations who are ... Read More about Firsthand |
|---|---|---|
Free Trial Availability |
|
|
SpotScoreWhat's this? ↗ | 7.6/10 | 9.7/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | Medium BusinessLarge Enterprises |
Get pricing help | Get pricing help |
Software Demo
Demo |  InTouch has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
|---|
Need a second opinion?
Get shortlist help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
- Independent advice — matched to your business
- Understand the tradeoffs before you talk to vendors
- Free 15-min call with a software advisor.
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
How do InTouch and Firsthand Compare on Features?
Total Features | 4 Features | 5 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare InTouch and Firsthand on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
|---|---|---|
Pricing Plans |
|
|
Other Details
Organization Types supported |
|
|
|---|---|---|
Platforms Supported |
|
|
Modes of support |
|
|
API Support |
|
|
Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
|---|---|---|
Data Residency | 🇺🇸 US | 🌐 Global |
InTouch User Reviews & Rating Comparison
User Ratings | 4.8 (based on 28 reviews) | 4.6 (based on 144 reviews) |
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is very strong across 28 reviews, with consistently positive feedback. What buyers like
Common complaints
| Buyer sentiment Users generally express positive sentiment about Firsthand’s specialized alumni and donor management capabilities, appreciating its tailored features for higher education and philanthropic organizations. What buyers like
Common complaints
|
Pros and Cons |
|
|
List of Customers
Customers | No Customers information available. |  University of Oxford  UConn  McMaster University |
|---|
Media and Screenshots
Videos | No videos available. |  1 Videos |
|---|
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Related Blogs and Articles for Alumni Management Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, InTouch or Firsthand?
- InTouch edges out the other on user ratings (4.8 vs 4.6). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do InTouch and Firsthand offer a free trial?
- Neither InTouch nor Firsthand currently lists a free trial.
- What is the starting price of InTouch vs Firsthand?
- InTouch starts at Contact for pricing. Firsthand starts at Contact for pricing.
- What are the top alternatives to InTouch?
- Top alternatives to InTouch include AlmaBay, AlmaHub, Tassl, AlumniMagnet, Alumni Channel.
- What are the top alternatives to Firsthand?
- Top alternatives to Firsthand include 360Alumni, AlmaHub, AlmaShines, AlumniMagnet, EnterpriseAlumni.