ChurnZero vs Totango vs Catalyst Comparison
ChurnZero
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
ChurnZero is a customer success software that helps SaaS companies increase customer lifetime value. It automatically track customer experience through NPS, MQL, SQL, renewal surveys and integration with CRMs to determin…
Totango
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Totango is a customer success platform with the most robust CRM and support automation functionality. A spinout of Salesforce, Totango helps thousands of companies of all sizes improve customer satisfaction rates, identi…
Catalyst
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Catalyst is a customer success software suite that helps to sell more, up-sell and cross-sell, and retain customers for longer with a single solution. Granular control over the sales process provides a 360-degree view of…
ChurnZero leads on user satisfaction with a 4.6-star rating across 699 reviews.
ChurnZero vs Totango vs Catalyst — at a glance
| Feature | ChurnZero | Totango | Catalyst |
|---|---|---|---|
| Rating | 4.6 / 5 | 4.2 / 5 | 4.6 / 5 |
| Reviews | 699 | 890 | 130 |
| Starting price | Contact for pricing | Contact for pricing | Contact for pricing |
| Free trial | Yes | No | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business |
| Category | Customer Success Software | Customer Success Software | Customer Success Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | Available | — | — |
| Support modes | Business Hours, Online | Business Hours, Online | — |
| Certifications | SOC 2, GDPR | SOC 2, GDPR | — |
| Data residency | US | Global | Global |
Key differences between ChurnZero and Totango
- Free trial: ChurnZero offers a free trial; Totango does not.
- User satisfaction: ChurnZero scores higher with a 4.6-star average.
- Deployment: ChurnZero supports SaaS/Web/Cloud; Totango supports SaaS/Web/Cloud.
Compare ChurnZero vs Totango vs Catalyst — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Customer Success Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Biggest differences
Start here before you go deeper into features.
Best for SaaS firms boosting customer retention via automated health tracking.
- You are a SaaS company with subscription revenue seeking to increase customer lifetime value.
- Your customer success team needs integrated tools for onboarding, surveys, and CRM data syncing.
- You require automated tracking of customer health metrics like NPS and renewal likelihood.
- You run a small business without a dedicated customer success team or subscription model.
- You need transparent pricing upfront or a simpler, less complex setup process.
Best for mid-to-large companies needing robust customer success and CRM automation.
- You manage customer success or account growth in a 50+ employee company.
- You require advanced event tracking and upsell capabilities integrated with CRM.
- You need a flexible platform to improve customer satisfaction and revenue growth.
- You are a small team seeking a simple, low-cost, out-of-the-box solution.
- You need transparent, fixed pricing without lengthy quotation processes.
Best for enterprises needing granular control over customer success and sales campaigns.
- You require a unified platform for sales, up-sell, cross-sell, and retention management.
- Your team needs comprehensive 360-degree customer insights to drive targeted engagement.
- You have resources to manage a complex, highly configurable setup process.
- You are a small business or startup with limited budget and resources.
- You need transparent pricing and self-serve onboarding options.
ChurnZero: Best for SaaS firms boosting customer retention via automated health tracking. Totango: Best for mid-to-large companies needing robust customer success and CRM automation.
Description | ChurnZero is a customer success software that helps SaaS companies increase customer lifetime value. It automatically track customer experience through NPS, MQL, SQL, renewal surveys and ... Read More about ChurnZero | Totango is a customer success platform with the most robust CRM and support automation functionality. A spinout of Salesforce, Totango helps thousands of companies of all sizes improve ... Read More about Totango | Catalyst is a customer success software suite that helps to sell more, up-sell and cross-sell, and retain customers for longer with a single solution. Granular control over the sales ... Read More about Catalyst |
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User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 51-500 employees500+ employees | 51-500 employees500+ employees | 51-500 employees500+ employees |
Get pricing help | Get pricing help | Get pricing help |
Software Demo
Demo |  Catalyst has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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Compare ChurnZero, Totango and Catalyst on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes | — |
|---|---|---|---|
HIPAA | ✗ No | ✗ No | — |
GDPR | ✓ Yes | ✓ Yes | — |
ISO 27001 | ✗ No | — | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes | — |
Data Encryption | ✓ Yes | ✓ Yes | — |
Audit Logs | ✓ Yes | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🌐 Global | 🌐 Global |
ChurnZero vs Totango User Reviews & Rating Comparison
User Ratings | 4.6 (based on 130 reviews) | ||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyers generally express positive sentiment about ChurnZero’s comprehensive customer success features and CRM integrations, though some note pricing and setup complexity as drawbacks. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights Totango’s strong CRM features and impact on customer success, tempered by concerns over pricing transparency and complexity. What buyers like
Common complaints
| Buyer sentiment Buyers generally rate Catalyst highly for its comprehensive customer success capabilities but note concerns about pricing transparency and implementation complexity. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  SAP  Zoom  Bentley |  Braze  Frame i.o  spring health |
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Media and Screenshots
Screenshots |  2 Screenshots |  2 Screenshots |  3 Screenshots |
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Videos |  2 Videos |  2 Videos | No videos available. |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ChurnZero or Totango?
- ChurnZero edges out the other on user ratings (4.6 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do ChurnZero and Totango offer a free trial?
- ChurnZero offers a free trial. Totango does not.
- What is the starting price of ChurnZero vs Totango?
- ChurnZero starts at Contact for pricing. Totango starts at Contact for pricing.
- What are the top alternatives to ChurnZero?
- Top alternatives to ChurnZero include Parlor, ClientSuccess, Totango, Custify, Salesmachine.
- What are the top alternatives to Totango?
- Top alternatives to Totango include Salesforce, Parlor, ChurnZero, ClientSuccess, Custify.