CallView 360 vs AvidTrak Comparison
CallView 360
Starting at Contact for pricing
- Large Enterprises
- Medium Business
CallView 360 is inbound call tracking software that uses acoustical analysis algorithms to detect, count, and report on incoming inbound calls. It is a computer telephony integration add-on module for a call center solut…
AvidTrak
Starting at Contact for pricing
- Free Trial
- Individuals
- Large Enterprises
AvidTrak is a powerful yet simple-to-use inbound call tracking software. AvidTrak is compatible with virtually any call center software and telephony provider, eliminating the hassle of searching for a system that will w…
CallView 360 leads on user satisfaction with a 4.8-star rating across 4 reviews.
SpotSaaS Analysis
CallView 360AvidTrak
The core difference is that CallView 360 is specifically designed for medium to large call centers that require robust integration with Microsoft Dynamics CRM for detailed call tracking, while AvidTrak lacks specific targeting information and is less defined in its application. Ideal buyers for CallView 360 are call centers looking for comprehensive call data integration, whereas AvidTrak may appeal to businesses seeking a more general call tracking solution without specific requirements.
- Best for medium to large call centers - Deep integration with Microsoft Dynamics CRM - Provides detailed inbound call data - Includes caller ID and call metadata - Ideal for businesses needing extensive call tracking - Notable for its CRM capabilities
- General call tracking solution - Lacks specific targeting information - Suitable for various business sizes - No detailed features listed - May appeal to businesses with flexible needs - Pricing and best use cases not defined
CallView 360 vs AvidTrak — at a glance
| Feature | CallView 360 | AvidTrak |
|---|---|---|
| Rating | 4.8 / 5 | 4.2 / 5 |
| Reviews | 4 | 7 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Individuals, Large Enterprises, Medium Business |
| Category | Inbound Call Tracking Software | Inbound Call Tracking Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | Business Hours, Online | Online |
| Certifications | — | SOC 2 |
| Data residency | US | US |
Key differences between CallView 360 and AvidTrak
- Free trial: AvidTrak offers a free trial; CallView 360 does not.
- Target audience: CallView 360 is built for Large Enterprises and Medium Business, while AvidTrak targets Individuals and Large Enterprises.
- User satisfaction: CallView 360 scores higher with a 4.8-star average.
- Deployment: CallView 360 supports SaaS/Web/Cloud; AvidTrak supports SaaS/Web/Cloud.
CallView 360 vs AvidTrak — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Inbound Call Tracking Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for call centers needing deep Microsoft Dynamics CRM call tracking integration.
- You operate a medium to large call center using Microsoft Dynamics CRM.
- You require detailed inbound call data including caller ID and call metadata.
- You need accurate call detection powered by acoustical analysis algorithms.
- Your organization does not use Microsoft Dynamics CRM as your CRM platform.
- You are a small business without dedicated call center infrastructure or technical resources.
Individuals, Large Enterprises, Medium Business
CallView 360 typically suits Large Enterprises and Medium Business. AvidTrak tends to fit Individuals and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | CallView 360 is inbound call tracking software that uses acoustical analysis algorithms to detect, count, and report on incoming inbound calls. It is a computer telephony integration add-on ... Read More about CallView 360 | AvidTrak is a powerful yet simple-to-use inbound call tracking software. AvidTrak is compatible with virtually any call center software and telephony provider, eliminating the hassle of ... Read More about AvidTrak |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Medium BusinessLarge Enterprises | — |
Get pricing help | Get pricing help |
Software Demo
Demo |  AvidTrak has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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Compare CallView 360 and AvidTrak on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
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Pricing Plans |
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Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | — | ✗ No |
Data Residency | 🇺🇸 US | 🇺🇸 US |
CallView 360 User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users rate CallView 360 highly for its integration and call tracking accuracy but feedback is limited due to few reviews. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 3 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots | No screenshots available. |  5 Screenshots |
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Videos |  1 Videos | No videos available. |
Top Alternatives to CallView 360 and AvidTrak in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, CallView 360 or AvidTrak?
- CallView 360 edges out the other on user ratings (4.8 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do CallView 360 and AvidTrak offer a free trial?
- AvidTrak offers a free trial. CallView 360 does not.
- What is the starting price of CallView 360 vs AvidTrak?
- CallView 360 starts at Contact for pricing. AvidTrak starts at Contact for pricing.
- What are the top alternatives to CallView 360?
- Top alternatives to CallView 360 include ResponseTap, AvidTrak, Calltracks, calltrak, TeleCapture.
- What are the top alternatives to AvidTrak?
- Top alternatives to AvidTrak include ResponseTap, PhoneWagon, CallView 360, calltrak, TeleCapture.