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BOSSDesk vs Tidio Helpdesk vs Zendesk Support vs Zoho Desk - Which Tool Fits Your Business?

TL;DR - Quick Comparison Summary

Description

BOSSDesk is a versatile IT Service Management (ITSM) and Help Desk solution designed to streamline IT operations with AI-powered automation. Available on Cloud, On-Premise, and mobile, it ... Read More

Tidio Helpdesk is an AI-powered support solution designed to enhance team efficiency and boost customer satisfaction. This intuitive platform streamlines ticket management, turning chaotic ... Read More

Entry Level Pricing

  • Starts from $29 , yearly
  • Starts from $24 , yearly

Free Trial Availability

Spotsaas Score

Not Available

Not Available

User Ratings

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Software Demo

Demo

How do BOSSDesk, Tidio Helpdesk, Zendesk Support and Zoho Desk Compare on Features?

Total Features

26 Features

13 Features

Unique Features

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      What Do BOSSDesk, Tidio Helpdesk, Zendesk Support and Zoho Desk Cost?

      Pricing Option

          Starting From

          • $29 , yearly
          • $24 , yearly

          Pricing Plans

          • Enterprise

            $69

            /user/month

            • Everything in Essentials and Professional, PLUS...

            • Problem Management

            • Change Management

            Show more +

          • Professional

            $49

            /user/month

            • Everything in Essentials; PLUS...

            • Incident Management

            • Self-Service Portal

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          • Essentials

            $29

            /user/month

            • Active Directory Integration

            • Dashboards

            • Reports

            Show more +

          • Starter

            $29

            /month

            • Ideal for small businesses focused on enhancing customer satisfaction via live chat support.

            • Everything in Free plus:

            • 100 Handled Conversations

            Show more +

          • Growth

            $59

            /month

            • Ideal for teams of all sizes prioritizing customer service as their competitive advantage.

            • Everything in Starter plus:

            • 250 Handled Conversations

            Show more +

          • Plus

            $749

            /month

            • Everything in Growth plus:

            • Custom quota of Handled Conversations

            • Dedicated Success Manager

            Show more +

          • Browse all pricing plans

          Pricing Page

          bossdesk pricingtidio-helpdesk pricing

          Other Details

          Organization Types supported

          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals

          Platforms Supported

          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)

          Modes of support

          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online

          API Support

          • Available
          • Not Available
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          BOSSDesk vs Tidio Helpdesk vs Zendesk Support User Reviews & Rating Comparison

          User Ratings

          No reviews available for the product

          No reviews available for the product

          Rating Distribution

          No reviews available for the product

          No reviews available for the product

          Expert's Review generated by AI

          No Expert ai Review available for the product

          Tidio Helpdesk is an impressive AI-powered support solution that optimizes team efficiency and enhances customer satisfaction. Its smart ticketing system ensures seamless organization, while ...Read more

          Pros and Cons

          Pros and Cons of BOSSDesk

          Pros and Cons of Tidio Helpdesk

          • With a simple guided setup, teams can start using Tidio within minutes without extensive onboarding.

          • Businesses can manage customer interactions across live chat, email, WhatsApp, Instagram, and Messenger from a single dashboard.

          • The platform streamlines ticket management by automatically filtering, prioritizing, and routing tickets, ensuring faster resolutions.

          • Tidio leverages advanced AI to provide personalized, human-like responses, reducing workload and improving response efficiency.

          • Although AI-driven, complex or highly technical queries may still require human intervention, limiting full automation.

          • While effective for most businesses, larger enterprises may require more advanced customization options beyond Tidio’s standard features.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Integration with other apps

          No Integration information available.

          List of Customers

          Customers

          Houston Police

          Houston Police

          AAA NorthEast

          AAA NorthEast

          Alameda County Transportation Commission

          Alameda County Transportation Commission

          Glovo

          Glovo

          Jaguar

          Jaguar

          Stanley

          Stanley

          Media and Screenshots

          Screenshots

          BOSSDesk

          4 Screenshots

          Tidio Helpdesk

          4 Screenshots

          Videos

          video-0

          1 Videos

          video-0

          1 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both BOSSDesk and Tidio Helpdesk offer a Free Trial.

          BOSSDesk is designed for Large Enterprises, Medium Business and Small Business.

          Tidio Helpdesk is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for BOSSDesk Starts at $29/user/month when yearly whereas for Tidio Helpdesk Starts at $24/month when yearly.

          Some top alternatives to BOSSDesk includes Zendesk Support, Zoho Desk and Tidio Helpdesk.

          Some top alternatives to Tidio Helpdesk includes Zendesk Support and Zoho Desk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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