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Compare Auralis vs Atomicwork

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Overview

Description

Auralis offers advanced, customized AI designed to streamline support operations by handling a significant portion of customer requests with speed and consistency, available 24/7. By ... Read More

Atomicwork is an advanced service management platform designed to modernize ITSM (IT Service Management) and automate enterprise workflows. By streamlining IT operations and automating ... Read More

Entry Level Pricing
  • Starts from $499 , monthly
  • Starts from $90 , yearly
Free Trial Availability
  • No free trial
  • No free trial
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Software Demo

Demo

Features

Total Features

15 Features

11 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $499 , monthly
          • $90 , yearly
          Pricing Plans
          • ESSENTIALS

            $499

            /month

            • Integrates with any Helpdesk you use for ticketing and live agent handoff

            • Ingest and train our AI with your knowledgebase

            • websites

            Show more +

          • BUSINESS

            $4999

            /month

            • Everything in the Essentials plan

            • Advanced AI agents can call third-party systems to perform actions and fetch data

            • Additionally ingest data from complex sources

            Show more +

          • Enterprise

            Custom

            • MLOps and templating support

            • Real-time

            • advanced dashboard

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          • Professional

            $90

            /user/year

            • One workspace for the company

            • Service requests and approvals

            • No-code workflow builder

            Show more +

          • Business

            Custom

            • Custom workspaces for each team

            • IT service management platform

            • External app triggers and actions

            Show more +

          • Enterprise

            Custom

            • Purpose-built AI Agents

            • Custom roles and data governance

            • Unlimited API access

            Show more +

          Other Details

          Organization Types supported
              Platforms Supported
              • Browser Based (Cloud)
              • Browser Based (Cloud)
              Modes of support
              • 24/7 (Live rep)
              • Business Hours
              • Online
              • 24/7 (Live rep)
              • Business Hours
              • Online
              API Support
              • Not Available
              • Not Available
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              User Reviews

              Expert's Review generated by AI

              Auralis is a powerful AI-driven solution that enhances customer support by automating routine tasks and providing consistent, 24/7 support. The platform helps businesses improve productivity, ...Read more

              Atomicwork is an advanced platform designed to streamline IT Service Management (ITSM) by automating routine tasks and optimizing workflows. It boosts efficiency, reduces response times, and ...Read more

              Pros and Cons
              • Auralis is tailored to fit the unique needs of businesses, ensuring that it aligns with specific processes and enhances the efficiency of customer support teams.

              • By reducing the need for human intervention in basic tasks, Auralis helps businesses reduce operational costs while maintaining high service quality.

              • With its quick and consistent responses, Auralis enhances customer satisfaction by providing timely solutions to common queries, resulting in a smoother support process.

              • By automating repetitive tasks, Auralis significantly boosts the productivity of support teams, allowing them to focus on more complex and high-value interactions.

              • Over-reliance on AI might reduce the personal touch that some customers expect, which could impact satisfaction in cases where human empathy or judgment is critical.

              • While Auralis excels at automating basic tasks, complex or nuanced customer inquiries may require human intervention, potentially causing delays if escalation isn’t seamless.

              • The platform helps businesses become more agile, enabling them to respond faster to internal and external changes, fostering a more adaptive work environment.

              • Atomicwork empowers organizations to deliver better service outcomes through optimized IT processes and improved operational workflows.

              • The platform’s automation capabilities help reduce service request resolution times, improving both efficiency and the user experience.

              • By automating routine tasks, Atomicwork enhances productivity, allowing IT teams to focus on more complex issues and strategic projects.

              • Heavy reliance on automation could reduce the personal touch in certain IT support scenarios, which may be important for specific business functions.

              • While the platform offers great automation, businesses with very specific or niche needs may find the level of customization available to be limited.

              Integrations

              Customers

              Customers
              Popeyes

              Popeyes

              On the Move

              On the Move

              Bellicon

              Bellicon

              zuora

              zuora

              Media and Screenshots

              Screenshots
              AURALIS

              3 Screenshots

              Atomicwork

              5 Screenshots

              Videos
              video-0

              1 Videos

              video-0

              1 Videos

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              Frequently Asked Questions (FAQs)

              Stuck on something? We're here to help with all the questions and answers in one place.

              Neither Auralis nor Atomicwork offers a free trial.

              Auralis is designed for Large Enterprises, Medium Business and Small Business.

              Atomicwork is designed for Large Enterprises, Medium Business and Small Business.

              Pricing for Auralis Starts at $499/month when monthly whereas for Atomicwork Starts at $90/user/year when yearly.

              Some top alternatives to Auralis includes and undefined.

              Some top alternatives to Atomicwork includes and undefined.

              Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].