Customer Success Software discussions

what metrics and KPIs do you all use to evaluate if a customer success tool like totango is actually working for your team?

i'm considering catalyst but am worried about the learning curve. will my team need extensive training to use it effectively?

as our company is exploring customer success platforms, i’m curious about what features are must-haves vs. nice-to-haves based on your experiences.

i’ve seen that catalyst does quotation-based pricing. can anyone explain how that works and what factors might influence the cost?

We already use a few tools for CRM and project management. Can anyone explain how well UserIQ integrates with other platforms?

i'm curious about how well rocketlane integrates with other tools we use, particularly zapier and salesforce. can someone clarify what the integration capabilities are like?

i've been hearing a lot about customer success software like churnzero. for a startup, is it worth the investment, or should we focus on other priorities?

i’ve been hearing a lot about customer success software but wonder if it's really necessary for smaller businesses. what’s everyone's take on this?

we rely heavily on several tools for our sales and customer success processes. can anyone share what integrations catalyst has?

i'm interested in rocketlane but unsure about their pricing. can someone explain how the pricing structure works, especially for a small business?

I'm curious about the integrations available with onboard.io. Can it connect with other tools we use like CRM or project management software?

as a small business, we might need extra help when implementing new software. what kind of customer support does GuideCX provide?