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9.8

SpotScore

Zoom - Video Conferencing Software

Zoom Reviews in July 2026: User Ratings, Pros & Cons

Connect, collaborate, and conquer from anywhere.

3.7

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Starts from $13.33 / user / month when yearly, also offers free forever plan

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Zoom Reviews & Ratings

3.7

Very Good

Based on 69243 ratings & 6134 reviews

Rating Distribution

Excellent

(4610)

Very Good

(1000)

Good

(154)

Poor

(56)

Terible

(314)

Spotsaas Editor’s POV

Zoom's core strength is screen sharing and participant management at scale—the platform handles 300+ participants without degradation, and screen sharing works across Windows, Mac, iOS, and Android without additional software. However, verify in your demo that the specific meeting size you need (under 100 vs. 500+) aligns with your plan tier, as participant ...Read more

Zoom pros and cons

  • High-quality audio and video for virtual meetings, especially with large groups.

  • Excellent customer service with patient and supportive representatives.

  • Easy screen sharing and whiteboard features for enhanced collaboration.

  • User-friendly interface and experience for both organizers and participants.

  • Limited marketplace selection for additional apps and connectors, restricting advanced functionality customization.

  • Newcomers might find the richness of features and customizations overwhelming without adequate support.

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Showing 1451-1460 out of 6134

AA

Anthony Aiello

01/13/21

1 out of 5

Genuinely horrible

An awful, glitchy, buggy mess. Constant crashes and connection issues. I hope you have a monster of a computer, otherwise screen sharing anything that requires more processing power than a YouTube video will slow your computer to a crawl or just crash it entirely. Sometimes the screen share feature will struggle with WEBPAGES. Just don't install this garbage if you don't have to.

RV

Reinette Visser

01/11/21

1 out of 5

Read the small print before you buy

On their website, they offer the pro plan at 139€, but they don't mention that it's ex VAT. I ended up being charged 169€ after they added in the VAT.I asked for a refund and although they took the payment from my account immediately, it will apparently take 3-5 days to get my money back. I don't like doing business this way.

S

Simon

01/11/21

1 out of 5

APPALLING SUPPORT

I have just wasted an hour trying to get help for a problem with Zoom. I paid £60 for my membership this month, but am not considered important enough to get phone or email support.The online chat cut out on me FIVE times, each time in the middle of a 'conversation' with their agent.This is appalling service - I can't see any way to resolve this problem if even the online chat doesn't work properly. AVOID ZOOM!!!

A

Anna

01/11/21

1 out of 5

Zoombombing

ZoombombingLa sera del 10 gennaio 2021 mi collego per seguire una presentazione di una scuola di medicina cinese. Appena incominciamo il video viene ricoperto da disegni porno, poi cominciano canzoni del ventennio e arrivano tante svastiche. Ci disconnettiamo e ritorniamo ma alcuni scoprono che gli sono stati levati soldi dalle carte di credito sui telefoni con sistema contactless. Ci disconnettiamo di nuovo.La piattaforma avrebbe il dovere di tutelare i dati dei suoi utenti e di vigilare ...

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JD

Jack Donahue

01/07/21

1 out of 5

SCREW these piggie tech CLOWNS!

SCREW these tech CLOWNS! After MONTHS of service we could not connect for a MAJOR meeting. Yet there is NO live tech support! After repeated attempts to log in with proper credentials, we were LOCKED out of our own meeting! Here's hoping this incompetent, audacious, greedy, corporate PIGS die slow miserable DEATHS! We will now go elsewhere now, but the damage is already done!

AI

Ashland Insurance

01/07/21

2 out of 5

Don't do it - especially if you are an individual or family.

As is common nowadays: Service is non-existent after the sale. NO ASSISTANCE for individuals whatsoever, call their "contact us" service number if you don't believe it! Businesses? ABSOLUTELY! However, they couldn't answer an extremely basic question for me after 30 minutes of communication. Their answer was for me to delete the app and reinstall to start again. Really? That is support? I have had an account for years and years. I'm not dumping my subscription and starting anew... wait a ...

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BK

Bolt Kolano

01/05/21

1 out of 5

ICKY

zoom is yucky. the way it looks is ok, but the way people use it is yucky.

DA

Danial Ahmad

01/04/21

1 out of 5

ITS SO BAD IT MADE MY SON DIE

ITS SO BAD IT MADE MY SON DIE

KT

Kristoffer Tange

01/04/21

1 out of 5

If you want to stalk other's meetings this is what you want to use

When I type in the meeting ID and code that I have been given by my teahcer I keep getting thrown into random meetings with people from all over the world having meetings

HZ

Haolun Zhang

12/31/20

5 out of 5

This is Great

This is Great! Awesome video and sound. They are also always improving! I love Zoom!

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].