Zoolz Reviews in May 2025: User Ratings, Pros & Cons

Warning, unreliable terrible service

I signed up for their lifetime cloud storage. When I added a user, no problem. When I deleted it, they shut my whole account down. a year later I got it back, but then they shut down their service with 14 days notice. I couldn't get their mac app to restore. Why would you ever trust a company so unreliable? I wont again. Here's the error preventing me from getting my data: Couldn't load GUI resources : /Applications ZoolzRestore.app Contents MacOS Res ZoolzRestore.xrc

Lifetime plan - eliminated!?

Same as everyone else, bought a lifetime plan, last year they said no more maintenance and we might not be able to access our data. Then they backpedaled. Now they realized the only way to get rid of the lifetime plans THEY SOLD, was to eliminate that entire product. Very shady. I almost pulled the gun on upgrading to business, but then I researched other backup solutions and honestly why would I want to give a dollar to this company after they lied. I think its hilarious that they respond ...

File a complaint at econsumer dot gov

Like the 1000's of others, I had a lifetime subscription that they just cancelled. This seem ripe for a class-action lawsuit; are there any lawyers on this thread? I'm going to log a complaint on the Better Business Bureau as well. I hope someone will hold them accountable. Update - Go to econsumer dot gov to file a complaint as they are in London and this organization handles complaints outside of the US and Canada.

Total crap..

Total crap... had a lifetime subscription now canceled..Restoring data is impossible.They say they want to concentrate on business. Now if I were a business I couldn't trust this shambles or recommend their service to anyone.

Huge scam

Huge scam. They canceled lifetime plan for everyone, saying their focus is now business. But continues to sell home plan at their website.

Standard Response

See my review below.It says a lot about this company that they send out the same old standard response to their customers that have made a complaint about this appalling business decision, without actually dealing with the main point; namely, the company reneging on their contractual promise for a lifetimes data back-up.If they had intended to define a 'lifetime', as that of a Mayfly, or some other lower-order animal, then they should have specified the time limit in the first place.No ...

Fraud!! stay away

They are a fraud. They canceled lifetime plans for everyone refusing to see the reality of their previous agreements saying their focus is now business now. But continues to sell data storage at their website so they still in thre same busines. a company that does not meet its own words.Just a big fraud. dont do business with them

Not fit to run a rat farm...avoid!

Same story as all other recent reviews. Let's hope a lawyer put his data with this sheister outfit and starts off a class action for breach of contract - count me in. Lifetime means lifetime. In any case upload speeds were so slow that for back up it was unusable. Luckily I have a back up disk at home.

Awful treatment of it's customers.

Got 2 years into a lifetime scheme when they decided to cancel the scheme. No repayment, and such a slow upload and download speed that it's not possible to retrieve my data in the 2 weeks notice that they've given me. I'm not sure if there's any legal recourse but it's safe to say that this is a company with very little in the way or morals or respect for their customers. Please, do not trust them with your data. Learn from our (the many reviewers that you will read here) mistake.

Let's destroy these scammers!

I payed, like so many others, the lifetime plan 2 years ago and I've recently been informed that I was probably dead because the lifetime plan is no more and my files are definitely lost thanks to a pathetic "restore" option.These people are pure and simple crooks and they need to be caned until they give back what they stole.There is little doubt that they breach their own terms of contract and I bet they expect to get away with it because who will sue them? They're somewhere on a far away ...