Zoolz Reviews in August 2026: User Ratings, Pros & Cons

Una tomadura de pelo

Una tomadura de pelo, despues de adquirir una licencia Lifetime de por vida, apenas un año despues cancelan el producto y me exigen comprar una nueva licencia. Empresa poco fiable.

Zoolz, BigMind, Genie9 are complete internet scammer

They sold Zoolz home for lifetime! I talked to customer manager before purchasing and she clearly said- you will get the support even after 20 years! but they started to emailing pay more! subscribe to business planes! they introduced advertisement on my paid pages! they sent my instance vault date(which should be accessible and downloadable instantly) to cold storage! I could not download my files on time even keeping the restore software running for couple of days!(It was a disaster when ...

Completely inept

What's the purpose of a backup service?...To backup your data and minimise the effects of a hardware failure.Technically Zoolz has achieved this, however following a hard disk failure (a fairly typical reason why you would want a backup) I've now restored and re-built everything, however I'm unable to link the data drive on my re-built computer to my existing back-up. Therefore I can't re-start my backups.Zoolz solution to this... Delete my online backup and start from fresh. With several ...

untrustable, bad service

Everything went smooth for one year, then "maintenance" was suddently expired. Soon after, they purely cancelled a lifetime licence without compensation, only 15 days to backup everything (which was impossible due to slow recovery). As an alternative, they offered an "upgrade to business plan" which was in fact only with ColdStorage (1TB/25€/year).No warning. No apologize. Bad communication. Very disapointing. I would not recommend Zoolz, BigMind and all of companies of the brand. Be warned...

They canceled my lifetime subscription

They canceled my lifetime subscription with short notice to take backup or upgrade. They did offer a discount for upgrading to business. But this completely ignores that when I subscribed it was called a lifetime subscription. Someone must take legal actions against this company.

Lifetime == 3 years..

Lifetime == 3 years... was hoping for more... refunds or class action please!

No respect for customers

same here: cancelled a lifetime plan after 2 years, without refund (except the switch to a discounted business plan), within 15 days.I understand that they want or have to give up the lifetime plans because they miscalculated - business is challenging and changing - but this can be done with fair conditions and respect.After I complained and got some standard text module mails, they offered 2 free years and thereafter a reduced price for the business plan. But I declined, how can I entrust ...

Bunch of Rip Off Merchants

Maybe I am just stupid but I really thought 'Lifetime' meant lifetime... or at least as long as the poxy company was running.Foolishly, however, it turns out that lifetime just means as long as it takes them to work out their business model was flawed in the first place. Somehow they think they can just change the terms of agreement, terminate your contract and tell you, you have 15 days to download the data from their ridiculous service.To be honest, the interface, the service and ...

Dishonest company that rips people off

I myself bought 4 lifetime subscriptions and referred customers and now they are canceling the service with no refunds and only giving 15 days to recover their files through a service that no longer works.I have already contacted Zoolz and they replied with a lot of lies, as they always reply with the same message here. They have advertised and sold their lifetime offers on many sites over the past few years, but it was clearly a scam because now they are just renaming all services to ...

Purposely blocking file restore so you upgrade.

Like some other lifetime users on this thread, I had to go through heaps of back and forth support emails before they "applied new changes that should solve any previous issues you were having with the restoration" and eventually be able to restore my data.So those of you waiting at 0% for 12 hrs+, don't expect any restore methods on their website to work until you go through the back and forth email chain with support proving you tried each of the methods (which they secretly know ...