Zoolz Reviews in May 2025: User Ratings, Pros & Cons

Bait and switch scam

I purchased a lifetime plan about 2 years ago, and suddenly they told me that they will shut down the service and I need to download all the data and I will get no refund. I would understand this decision and will not complain if they go bankrupt and they have no way to continue, but they simply want to stop this service. How come they can just stop a service they call lifetime and refuse to give at least a fair portion of money? I have wasted many hours trying to recover data every single ...

I like many others purchsed a lifetime…

I like many others purchsed a lifetime plan, but now two years in Zoolz have discontinued the service. They are refusing to refund customers, only offering a discounted rate to their business service, which they say is for lifetime but as we've established they don't know the meaning of the word.They are using Covid-19 as an excuse for the discontinuing the lifetime plan but I suspect it was planned all along, entice customers in with deals then switch them onto additonal paid plans.I'd ...

Hassle, but fair offer to repair the time and nerves lost

Since 2 years had a lifetime plan. Like many here, had the 14 days to download and lots of issues with that, felt really like a scam not to say being robbed and quite offended. It took quite a time for them to answer finally, but fair enough deal to repair the time wasted with an alternative. Time is tough I guess for everybody, I knew "lifetime" was kind of too good to be true. Still need to go through the "new" business plan and dashboard, but so far so good, already seems quite better ...

Lifetime home plan sold with a trust of…

Lifetime home plan sold with a trust of being lifetime but this cunning and the clever thief's sent a cool email notice of 14 days to cancel & stop the service for all home plan users. The so-called lifetime plan scam here I am sitting day and night restoring my backups running hours of my laptop.Go to hell Zoolz for being so dishonest and dumping the people's trust.This company needs to be sued and busted someone please advise on the procedure I will be more than happy & glad to join this ...

Lifetime == 3 years..

Lifetime == 3 years... was hoping for more... refunds or class action please.Customer Services only interesting in selling another plan to me. Pure fraud.

Es una completa estafa

Es una completa estafa, han dado hasta el 15 de octubre para descargar los archivos, pero el app para recuperar los archivos no sirve, no descarga nada. A pesar de escribirles el 6 de octubre al correo "restore @ zoolz" como indican en sus respuestas... no me respondieron. Tuve que enviarles varios correos y solo hasta el 13 de octubre me respondieron que habían recién creado el ticket de atención y que tendría una respuesta en 24 horas. Ok pasaron las 24 horas y aún no me han dado ninguna ...

Zoolz, BigMind, Genie9 are complete internet scammer

They sold Zoolz home for lifetime! I talked to customer manager before purchasing and she clearly said- you will get the support even after 20 years! but they started to emailing pay more! subscribe to business planes! they introduced advertisement on my paid pages! they sent my instance vault date(which should be accessible and downloadable instantly) to cold storage! I could not download my files on time even keeping the restore software running for couple of days!(It was a disaster when ...

Lifetime ist nicht Lifetime

Ich habe vor 2 Jahren eine "Lifetime"-Lizenz der Home Edition gekauft. Nun wird der Home-Service eingestellt. So viel zu "Lifetime"...Außerdem war Backup und Restore extrem langsam und umständlich. Bin auf Dropbox umgestiegen, das ist besser und dazu noch billiger.

Una tomadura de pelo

Una tomadura de pelo, despues de adquirir una licencia Lifetime de por vida, apenas un año despues cancelan el producto y me exigen comprar una nueva licencia. Empresa poco fiable.

Completely inept

What's the purpose of a backup service?...To backup your data and minimise the effects of a hardware failure.Technically Zoolz has achieved this, however following a hard disk failure (a fairly typical reason why you would want a backup) I've now restored and re-built everything, however I'm unable to link the data drive on my re-built computer to my existing back-up. Therefore I can't re-start my backups.Zoolz solution to this... Delete my online backup and start from fresh. With several ...