Zoolz Reviews in August 2026: User Ratings, Pros & Cons

Avoid all their software

Avoid all their software (Zoolz Cloud Backup, Genie Timeline and others), they sell you licences for life and after not even two years they close them without refunding you. Keep the money to buy yourself a good external disk for backups. They are professional scammers.

I bough a lifetime plan in 2018.

I bough a lifetime plan in 2018.Zoolz don't respect their commitments. I ask for a refund and would like to take part in a class action against Zoolz

Lifetime Fraud under a new name

I want to know why my lifetime backup with Zoolz has not been automatically transferred to the replacement company P...B... where the ex-Zoolz lifetime plans are now sold. I have done my research and can guarantee it is Zoolz, round 2. I suggest everyone affected like me finds sites reviewing the replacement company and places comments warning unwary future victims, also denounce Zoolz to econsumer.gov (You can do this from any country as well as to the relevant authority in your country). ...

Can't be trusted to keep your data safe

Bought a lifetime plan in 2015, I'm still alive but the plan has been ended and Zoolz will now erase all data. If you can't fulfil your 'lifetime' promises you should refund all those who bought lifetime products. Also the interface and backup is antiquated and slowww.

Let us open a Facebook Group / Page and…

Let us open a Facebook Group / Page and take action as a group and share our ideas and steps against this fraud company.Minimum we (not only I) want money back.

I paid to sign up for a lifetime plan

I paid to sign up for a lifetime plan, not a one year plan. Zoolz just told me that they can cancel it at anytime they like. If they don't plan to honor a lifetime plan, they should not start it at the beginning. Besides, the restoration from the backup never works. It's been running for 2 days on my computer and it still says "Calculatng'. Who would still trust a company that can change their contract on their side any time they want and a system that takes more than 2 days to calculate ...

So much for Zoolz Lifetime plan

So much for Zoolz Lifetime plan. Expired after less than 5 years. I have tried every way they have told me to try and download my data and nothing works. Now in order to get my data I guess I will need to sign up for a new plan. What a rip off! Good thing I had a back-up to this cloud and will only lose a small amount.

Bought a lifetime plan in July of 2018

Bought a lifetime plan in July of 2018. Now they claim covid caused them to discontinue the plan and erase all my data. Crap company. Scammer.

When a company says it is not a scam…

When a company e-mails you and feels the need to point out that they are not a scam company, then you know something is very wrong and you need to pay full attention!The lifetime account I had with Zoolz is being terminated by them after just a few years. I am not inline for any refund (had the account for over a year), so I have lost my money (to be shortly followed by my data).Do not get me wrong, I am not lamenting the loss of a valued and well used service. Zoolz is such a slow service ...

Like everyone else got the email they…

UPDATE: as expected their response is generic. Class action anyone?Like everyone else got the email they are closing their Australian servers after unsuccessfully trying to force me on to a yearly plan after a purchased a lifetime.I will raise this case with the Australian ombudsman in order to get my money back plus compensation if possible. I will do this tomorrow some time. I'll include the case number soonEMAIL BrisbaneOFT@ justice.qld.gov.au with your complaint in to ZOOLZ practise