Zoolz Reviews in May 2025: User Ratings, Pros & Cons

Total scam

Total scam. I purchased a lifetime plan just over two years ago, now they say they cannot honour the service they sold and not offering me any refund on money I paid. At least they should have decency to offer full refund when they are withdrawing their services for which they have charged customers.Why only refund orders under 12 months old? I was sold a life time service just over 2 years ago. All life time orders should be fully refunded.

I got my lifetime home plan canceled…

I got my lifetime home plan canceled and asked for refund which was denied. No apologies or whatever... it is all COVID-19 fault....I am in favor for a class action.Donot trust that company.

Lifetime subscription just cancelled

They just cancelled my cloud backup lifetime subscription because as a home user I am not useful for the business model. Funny thing about a year ago they were pushing me to upgrade to an added subscription which I did not want, at the time they reassured me my lifetime plan was safe.This must be the worst company I have dealt with, zero credibility and totally unreliable. Please stay away from them , don’t do business with them .

complete fraud ZOOLZ & Polar Backup

complete fraud. they sold me a LIFETIME online data storage, and then cancelled it after 3 years. no refund. they blamed it on the pandemic! they cut support just as the pandemic started, and then cancelled their product during the middle of a virus. HORRIBLE COMPANY! AND DON'T USE POLAR BACKUP EITHER BECAUSE IT'S THE SAME OWNER! FRAUD!

Lifetime Home Plan Got Cancelled - NO REFUND!! AVOID THIS COMPANY

The founders decided to cancel my lifetime subscription, because they were faced on a no-win situation. I didn't get any refund. IF YOU'RE SMART, YOU AVOID THEM!

offering lifetime plans and canceling…

offering lifetime plans and canceling them after a few years with no refunds would speak for itself.will you even trust such people to hold your data for you?

Zoolz lies and steals your money & data

Zoolz lies and steals your money and your data. 100% loss. Do not trust Zoolz !!!

Avoid all their software

Avoid all their software (Zoolz Cloud Backup, Genie Timeline and others), they sell you licences for life and after not even two years they close them without refunding you. Keep the money to buy yourself a good external disk for backups. They are professional scammers.

I bough a lifetime plan in 2018.

I bough a lifetime plan in 2018.Zoolz don't respect their commitments. I ask for a refund and would like to take part in a class action against Zoolz

Lifetime Fraud under a new name

I want to know why my lifetime backup with Zoolz has not been automatically transferred to the replacement company P...B... where the ex-Zoolz lifetime plans are now sold. I have done my research and can guarantee it is Zoolz, round 2. I suggest everyone affected like me finds sites reviewing the replacement company and places comments warning unwary future victims, also denounce Zoolz to econsumer.gov (You can do this from any country as well as to the relevant authority in your country). ...