Zoho SalesIQ Reviews in May 2025: User Ratings, Pros & Cons

"Good tool for customer support & lead generation"

What do you like best about Zoho SalesIQ? The tool delivers what it says it offers. Good customer experience and good agent experience. The tool has been getting better with the availability of new features

"Respectable chat solution ot utilize with other Zoho products"

What do you like best about Zoho SalesIQ? I like the easy integration options with our eCommerce platform as well as other Zoho products we utilize like CRM, Projects, and Desk. Within just a few minutes you can have a new employee familiar, and up and running with this platform. Pre-built reporting is just what we need to track specific KPI's for our business. The ability to add AI with integrated chatbots (they call them Zobot's) is also a nice feature.

"A surprisingly powerful marketing tool"

What do you like best about Zoho SalesIQ? The visitor tracking feature that comes with it is a real Power tool that I use the most in this app. Extensively flexible leadscoring features

"A surprisingly powerful marketing tool"

What do you like best about Zoho SalesIQ? The visitor tracking feature that comes with it is a real Power tool that I use the most in this app. Extensively flexible leadscoring features

"Well designed but unreliable"

What do you like best about Zoho SalesIQ? The simplicity of the product is good. We have 3 chat operators that use it and there's never any confusion about functionality. I like that you can see who is on your website by name (for returning customers), transfer chats easily, etc. I also like the integration with Zoho Desk where tickets are automatically created.

"O melhor e mais completo chat"

What do you like best about Zoho SalesIQ? De tudo, mas sem dúvida o rastreamento do visitante, com uma grande quantidade de detalhes é ótimo. What do you dislike about Zoho SalesIQ?

"It's like fishing with dynamite"

What do you like best about Zoho SalesIQ? What's not to like? Full tracking of individuals coming to your site, scoring to help sift the diamonds from the rough, filters to let you concentrate on high valued targets, automated scripted interactions or good old fashioned one-on-one chats. Seamless integration with the CRM, and a mobile app that actually works, and the ability to have sales, support, and any other departments you have work together to help customers. It's almost perfect.

"Easy to use and accurate"

What do you like best about Zoho SalesIQ? The best part of SalesIQ is the easiness in implementing it on different websites and having one and only one app to manage them all! The personalization of the chat is easy and good looking...Everything is perfect!

"Pairs nicely with Zoho CRM and for the price it can't be beat!"

What do you like best about Zoho SalesIQ? Ease of use, was simple to install and never had any missteps along the way What do you dislike about Zoho SalesIQ?

"Helpful insight. User-friendly chat."

What do you like best about Zoho SalesIQ? The ability to integrate with Zoho CRM to make sure no visitors fall through the cracks is a huge benefit to our sales funnel. Our operators are our recruiters, so there's an excellent alignment between customer service and sales objectives. Besides integrating with the option to approve leads--avoiding misdirected chats and making it very easy to identify and assign missed chats--the data on visitor behavior enhances our google analytics and helps ...