9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 501-510 out of 4147
GT
Gopal T
05/31/23
"Zoho One - Simple and reliable."
What do you like best about Zoho One? As an employee, we must report to our HR for leaves and salary, but Zoho allows me to access everything on my laptop screen. I can easily add leaves and attendance and see my payroll information in Zoho. This software's Interface is reliable and straightforward overall and provides a good user experience.
JA
John A
05/31/23
"Zoho Desk is great, with very minor drawbacks"
What do you like best about Zoho Desk? Simplicity and integration. Tickets can be either as simple or as complicated as you'd want them to be. Email integration is a nice addition for responding to customers. Automatic replying for tickets and automation for notifications are great.
JP
Jeandre P
05/30/23
"It's initially alot to take in, free trial emails not working as of yet"
What do you like best about Zoho Desk? I like all the customization and all the integrations What do you dislike about Zoho Desk?
JA
Jorge A
05/30/23
"Useful tool with modern features"
What do you like best about Zoho Desk? UI/UX is modern, useful and crafted to empower our support agent to meet our customer's needs in terms of support and tickets. The ticket interface is easy to use and customize.
NC
Nevin C
05/30/23
"Cost effective and User friendly ticketing system"
What do you like best about Zoho Desk? Reliable ticketing system for best price What do you dislike about Zoho Desk?
AU
Anonymous User
05/30/23
"Great Help and Support"
What do you like best about Zoho Desk? I really like that ZohoDesk has so much customization. It seems that no matter how small or big your organization is, you can make ZohoDesk fit your needs. The customization also makes sure that you only pay for what you need, and not bogus features that you don't use.
SR
Shaeanne R
05/30/23
"Great addition to Help Desk software"
What do you like best about Zoho Desk? This software is one of the best I have found while looking through all of the ticketing systems around. It has Ticket automation, projects, a knowledge base, templates, ticket importing, private comments
AU
Anonymous User
05/30/23
"An intuative and easy platform to use"
What do you like best about Zoho Desk? To get going was fast, much faster thatn we thought, without having any prior knowledge of how to configure the system we managed to get the team up and running within hours. It also have very pleasing and modern UI
LJ
Lohith J
05/30/23
"Zoho desk is very convinient and easy to configure"
What do you like best about Zoho Desk? Integration with multiple platforms and very easy to configure What do you dislike about Zoho Desk?
MA
Md. Adeeb Anjum A
05/29/23
"Zoho -A helpdesk Software"
What do you like best about Zoho One? Zoho Help desk is one of the best as it had helped me to attend to the customer's queries on a real-time basis and keeps my records updated.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].