Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Using this product as a service ticket system to resolve internal customer support

What do you like best? Very intuitive graphical user interface, good flow control of actions What do you dislike? Even though product allows customized features but using these custom features are not straight forward Recommendations to others considering the product For small size customer less than 500, it works well. I do not know this product can handle large scale What business problems are you solving with the product? What benefits have you realized? We need a quick way to ...

Needs tons of polish

What do you like best? The price is ok, but compared to competitors, it is a second choice. I did like it was a full suite of products that incorporated support tickets as well as CRM. We also used the mailer module. But that could get to be expensive if you have a large list. What do you dislike? clunkiness and lack of flow, While all the features are there, it is not intuitive and does not make sense to non technical folks. Recommendations to others considering the product compare and ...

Simple Support Solution : Zoho Support

What do you like best? User friendly design and ease of use make it a perfect support solution. Easy search using customized filters. Customizing rules and workflows are a great time saving tools What do you dislike? Number of features are very less. number of apps should be increased in the zoho marketplace Recommendations to others considering the product try to get full information about the product before starting. What business problems are you solving with the product? What ...

To Zoho or not to Zoho ... that is the question

What do you like best? Great user-friendly and intuitive interface ... and the ability to customize workflows and rules really does save time. What do you dislike? Annoyingly, there is very little room (if any? for third-party apps. I am not a tech guy and developing APIs would take a look more than than Zoho could save. (The apps in the Zoho marketplace are very limited. Recommendations to others considering the product Use the 15 day trial ... but do your research before starting it. ...

ZoHo Support review

What do you like best? System is relatively easy to use, simple navigation. What do you dislike? Setup can be a little overwhelming. Once its done the system is easy to use. What business problems are you solving with the product? What benefits have you realized? streamlining customer support

I use Zoho Support daily to manage our incoming support requests.

What do you like best? It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great! What do you dislike? They make changes to their product from time to time but they don't do a very good job notifying their customers when they make changes. This needs to be greatly improved. Creating a new ticket is cumbersome, they need to make this simpler, just like creating a new email. Recommendations to ...

Pretty but flawed

What do you like best? I like the ability to organize by account, the ability to search using very flexible filters, the layout and friendly look of the Solutions area. What do you dislike? I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order; that you have to click twice to search solutions, contacts, or accounts; that you can't ...