Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Transforming support for a small business

What do you like best? For several years now, we have used SalesForce as a case and project management system. There were many things we liked and many things we wanted to change. For one, we offer personal service agreements to our clients and a support system where they can submit cases for assistance. With Zoho Support there are several options for submitting tickets/cases, and the online portal is great! Our customers love that they can access current and past cases, as well as the ...

Great product, but has limitations

What do you like best? Did not "wow" me as a ticketing/contact management tool. I did like that I was able to keep all related email together instead of having to search through inbox for responses. The best feature is being able to customize the application to meet your company's needs. What do you dislike? When persons respond to an email (that was sent from a ticket often times zoho would just create a new ticket rather than attach the response to the original email. It was always a ...

Its Complicated

What do you like best? it has a very attractive price point that makes the bosses happy. What do you dislike? the system can be clumsy and slow at times. Recommendations to others considering the product there are lot tools around that do very similar product set. research and make sure this is the right tool for you. What business problems are you solving with the product? What benefits have you realized? keeping track of all support issues across 5 regional offices.

Zoho Support- The single platform to resolve queries coming multiple platforms

What do you like best? It's one of the best tool to create customer happiness per ticket raised by them. (1 You have clear picture of tickets resolved, tickets pending, average response time in resolving the ticket and number of other parameters of you customer support service. (2 It could be integrated with CRM tools (3 You can see the priority of tickets as per service level agreements. What do you dislike? (1 Although you can track the history of ticket resolution, the ...

Good experience

What do you like best? When our agency implemented ZOHO we used support a lot and I mean a lot. They were quick, polite, and accurate. They provided great service and better than expected. Adapting to new CRM is difficult but ZOHO made it easy. What do you dislike? o be honest no of our staff has had an issue with the ZOHO support. We have been very pleased with the service and follow through. Recommendations to others considering the product Esay to set up great pricing and support ...

Make the help desk job more easy

What do you like best? It has completely replaced the mode of interactions from emails, phone calls, chats, social media platforms to one single platform. It's completely make the experience of raising support request by your customers very easy. Also customers can raise tickets in their native languages as it has incorporated around 9 international languages. It has also simplified the task of help desk team as they can better monitor each request & resolve them after deciding priority. ...

Inexpensive Support Tool

What do you like best? It's cost effective for a small organization and integrates with numerous CRMs. What do you dislike? Lack of support is my only issue with Zoho's suite of tools. What business problems are you solving with the product? What benefits have you realized? I am trying to get everything we do as a business integrated into our CRM, which is currently Zoho CRM.

Its an ok Support System

What do you like best? I started using Zoho mostly for a CRM... then I tried out there support... It works nicely and is very simple to use, just like all the other Zoho Services What do you dislike? Its not a comprehensive as the other support solutions on the market. I feel like it a bit like a "me 2" type of a service. Recommendations to others considering the product I would recommend they do more thinks like ZenDesk : What business problems are you solving with the product? ...

Zoho Support Review

What do you like best? Integrating Zoho Support with Zoho CRM has been one of the best things we have completed this year. I want to thank you all whom work so hard on Zoho Support. Thank you for all your dedicated work on the software. I can't wait to see the new UI Cheers and best wishes! Thomas Pursifull What do you dislike? No Sorting in the departments view. Currently, seems to be no connection to Zoho Motivator, if there is please advise. Minimal update capability via the CRM. ...

Use it for Ticket Management to support customers

What do you like best? Has a good user interface. Great for keeping a tidy schedule and being on time. I love the fair pricing with the product as it is based on each hour which makes it worth the customer's time and mine. What do you dislike? Their customization feature really lacks potential to bring out the spark in a developer's perspective. It should really change and be able to be easily customized on more parts of the website. There is a also a lot of notifications which will build ...