Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Great value, very IT centric

What do you like best? Numerous features that rival other best in class options, the value is very hard to beat. When it comes to focusing the team on a task it's incredible. What do you dislike? Hard to refocus to HR or Accounting solutions. This makes it single purpose oriented. What business problems are you solving with the product? What benefits have you realized? This has allowed us to significantly improve user to helpdesk communication. We've realized significant benefits by ...

Never seen or known of a better app

What do you like best? Never seen or known of a better app, it made our business operations, tracking, and processes easy to follow. What do you dislike? Pricing needs to take into consideration companies in the third world What business problems are you solving with the product? What benefits have you realized? Tracking leads, solving problems.

Great value great product

What do you like best? This platform is very helpful to me as I provide support to many different clients. The end users have found it easy to use. It helps me manage my tasks efficiently. I love the mobile features as I am many times out working in the field when I get requests for support. The product is also very reasonably priced. What do you dislike? I ran into a few minor issues during setup. What business problems are you solving with the product? What benefits have you realized? ...

The best support software

What do you like best? Features that I really need at a fair price. What do you dislike? I think the ticket evaluation feature should be standard on all versions including the free What business problems are you solving with the product? What benefits have you realized? I can measure all the tickets and calls in my operation today

Great little ecosystem - Well thought out!

What do you like best? The intuitiveness of the software and the customer centric journeys it enables What do you dislike? Need more self guided customization training Recommendations to others considering the product It is a bit harder to setup but I would recommend to any company / brand looking to use everything from CRM to Support to PM - within one unified lucid and intertwined suite. What business problems are you solving with the product? What benefits have you realized? Looking ...

Moving Up . Has a lot of potential

What do you like best? I like the integration with Zoho CRM. The easy of use is nice What do you dislike? No integration with Zoho Financial and needs integrations with RMM solutions like Continuum and Logic Now/ Solarwinds. Recommendations to others considering the product More Easy integrations with RMM Companies What business problems are you solving with the product? What benefits have you realized? Needing a MSP Solution for handling invoicing, CRM, and support

Great upgrade in 2017 - very easy to use tool as all Zoho products are

What do you like best? Very easy to use. Requires minimum data to open ticket. Very flexible management configuration. Beautiful dat reports - very comprehensive info. Love the happiness feature. What do you dislike? Don't see any feature I dislike or missing. Recommendations to others considering the product Go ahead. Zoho is a great company with lots of good updates. Great design. Very reasonable price. What business problems are you solving with the product? What benefits have you ...

Zoho has served us well

What do you like best? Ability to track each user equipment plus issues. What do you dislike? Too much detail at times. The reports can be cumbersome. What business problems are you solving with the product? What benefits have you realized? Inventory tracking along with customer request maintenance, response times and volume.

Zoho is the best!!! Definitely a buy!

What do you like best? I love how easy it is to collaborate with other employees! I've had to submit spreadsheets through Zoho and it's been great. Zoho Desk helps with combining sales leads etc. Use this if you want to up your efficiency in the workplace and work together! Buy Zoho Desk if you want to succeed in the workplace! Zoho products are the best, because they know a company is not just one person, it's a mixture of people and helps connect with everyone around the world. Thanks. I ...

Support lacking and help

What do you like best? Nothing much is good about it , it's lacking help and fixing my issues What do you dislike? Hard to understand them and hard to get anything resolved. I give up and just tell them sure it's fixed but in truth it's not . What business problems are you solving with the product? What benefits have you realized? Customizing and setting up templates