9.7
Spot Score
Efficient support for all your business needs.
Add to compare
Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
Log in Required to View Reviews
Filter results
Sort by :
Showing 4111-4120 out of 4147
04/09/17
Very easy to setup and use
What do you like best? Almost no setup required and what you need you can easily configure yourself What do you dislike? It replys to all by default and you cannot change it to "reply" only. Also ability to auto-attach the customer's original email would be great. What business problems are you solving with the product? What benefits have you realized? call center
04/07/17
Great Product with a really nice price
What do you like best? The features, there are so many options that make Zoho Desk a complete service. What do you dislike? the interface is sometimes confuse. But this is not a real con. What business problems are you solving with the product? What benefits have you realized? User help desk. We are creating a self-service Help Center and a ticketing system to help our users to solve their issues
04/06/17
Too good to be true, but it is so.
What do you like best? So far more than satisfied. Integration with Zoho CRM and Salesiq is problem-free. The app is very easy to match to the own style! and is very user friendly. Try the free trial periods, it will not disappoint. What do you dislike? Sometimes the translation to our own language is not correct, but it is adapted where possible. Recommendations to others considering the product Try the free trial periods, it will not let you down. What business problems are you ...
Read more
04/05/17
Great Support Software
What do you like best? I love that the software meets my needs, has a forum platform and SLA policies. I also love the product because I can integrate it directly with other Zoho services and also get support when needed. I love Zoho Products. What do you dislike? There is nothing to dislike about Zoho. Their Product for Zoho Desk is Great. They provide great support and great services(products. Recommendations to others considering the product Get their service (Zoho Desk, It's the ...
Read more
04/04/17
Zoho Desk
What do you like best? Ease of use and capacity to handle my helpdesk needs. What do you dislike? No windows app is available for my pc, however the iphone and ipad app are available. Recommendations to others considering the product Yes this is amazingly easy to use software What business problems are you solving with the product? What benefits have you realized? Zoho Desk helps us keep control of our support tickets and manage client needs.
04/03/17
Zoho for the World
What do you like best? The ease of use and the number of features included for the low pricing. What do you dislike? So far there is not anything that I dislike about the solution. Recommendations to others considering the product Take some time upfront to pencil and paper how you want things to flow. What business problems are you solving with the product? What benefits have you realized? We are using Zoho desk to manage both sales and support requests.
04/03/17
Great Support Software!
What do you like best? We love it because it's so easy to use in our company. What do you dislike? We think that the login system on the help center could be improved. What business problems are you solving with the product? What benefits have you realized? We can add KB articles and we can reply to our customers right from the Zoho Desk Dashboard.
03/30/17
Best For Starter
What do you like best? It is easy to use, and having most of the features that are needed. Hope the application keep getting improve and deliver more value for us. What do you dislike? Contact cann't be assign to multiple Account/Company/Department. some time some user might not have the access to the ticket that raise by the same Company but in difference department. Recommendations to others considering the product Add Company and Department privilege or allow user to be add to ...
Read more
03/30/17
Just getting in but LOVING it so far
What do you like best? The fact that everything regarding our customers is in one portal. Not only can we see tickets but we can see reports and were able to integrate it into one place. What do you dislike? We haven't quite figured out how to sort everything as we were able to in our old system. Easier sort functions to mill out spam would be wonderful. Recommendations to others considering the product Give it a try! And really take the time to transition over it will make it more ...
Read more
03/30/17
Great layout and UI
What do you like best? I liked the use of the layouts, emails and tickets in this system. What do you dislike? There is nothing to dislike about Zoho products. What business problems are you solving with the product? What benefits have you realized? Help desk tickets
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Connecting Smart Buyers with Leading Sellers
Find the perfect software for your needs or showcase your product to 250,000+ buyers. SpotSaaS makes it easy for everyone to succeed
