Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Zoho is really great

What do you like best? I start using one single product with zoho, now we are using a few of them and I'm sure we will keep on adding zoho products to our company. The user interface has been improved so much it is really the top company right now with the full suite. What do you dislike? Everything is working great, I like their products and support. What business problems are you solving with the product? What benefits have you realized? Great to manage tickets

Absolute genius

What do you like best? simplicity and availability of customer support team What do you dislike? so far i am happy and have nothing to comment What business problems are you solving with the product? What benefits have you realized? After Sales Service , tracking and monitoring of the activities in real time

User Friendly, Great UI, flexible with many customization options

What do you like best? I really enjoy the user interface on zoho desk. It is easy to navigate and compact. I am also very satisfied with the customization options that are available. What do you dislike? I would like to see mre automation features that will allow me to add tickets automatically via email. I would also like the contacts and tasks to sync with my existing google suit account contacts and calendars . Recommendations to others considering the product This is a ...

Most features and great support

What do you like best? The support, hands down. Even dumb questions where if I had continued to look, they are happy to answer. What do you dislike? A few items missing, but overall everything I was looking for is there. What business problems are you solving with the product? What benefits have you realized? Allowing people to contact me when it's right for them and allowing me to track their issues.

ZoHo Desk is easy to use and increases our efficiency!

What do you like best? - customizable features like workflows and reports - fact that we can add solutions to reported incidents (necessary for our quality management systems - integration with ZoHo CRM! - structure ZoHo Desk like your corporation is structured by creating departments. What do you dislike? Price: it's not cheap but hen again you have to take into account the great benefits in efficiency for our customer support team and commercial team! Recommendations to others ...

Perfect Helpdesk for a startup IT Services company

What do you like best? so many amazing little features that continually surprise me. Social media integration is what I am setting up now! Sure there are more feature rich solutions, but these guys will take us far until we outgrow them What do you dislike? hard to say, still honeymooning, but can seem a little low-key at times. The ZOHO suite can be a little hit and miss with some products though Recommendations to others considering the product if you are a small outfit looking for a ...

Working business workflow on Zoho Desk

What do you like best? Zoho Desk is helpful for customer service which working as SPOC. It's can apply some process about request & incident management. That will be greater if Zoho Desk have funtion control about Change & Problem Management. What do you dislike? Can't integration with Zoho Inventory Management Can't configure multi template type for multi processes What business problems are you solving with the product? What benefits have you realized? Zoho Desk is helpful for ...

It's one of the best customer support app I tried

What do you like best? Simple to deploy with flat learning curve. Works with other zoho products. What do you dislike? Chinese translation is not done well, so I use English version. What business problems are you solving with the product? What benefits have you realized? Customer service require too much internal communication, sending email within the company complcates things. This app shortens the process.

Better service and pricing viz a viz similar options like freshdesk

What do you like best? It is great tool for implementing ITIL compliant service delivery process What do you dislike? Still running on trial, to elaborate or be critical but the bootstrap process is cumbersome. Recommendations to others considering the product Dependable, cost-effective What business problems are you solving with the product? What benefits have you realized? We are IT support organization and also a WISP, FTTH company. We are looking at integrated service delivery process

Whats a good ticket system

What do you like best? It is a very robust system. The is a feature for basically every aspect of a business that should be automated. What do you dislike? You have to be pretty tech savvy to understand the system. It isn't very user friendly to someone who doesn't have any experience in multi-use system. I don't like having a different app for every module of the system. I wish there was just one. What business problems are you solving with the product? What benefits have you realized? ...