Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Good and clean

What do you like best? The ease of exporting and changing reports, the happy and sad faces given to customers, the template for the emails. What do you dislike? Sometimes having to press the back button several times to get back to the list of tickets. The issues I have had for several months attaching files to replies. What business problems are you solving with the product? What benefits have you realized? We use the helpdesk to allow our customers to send in qualification queries and ...

Integrated ticketing system for QuoteSpace.co

What do you like best? We have recently launched QuoteSpace.co which is a rule driven quotation system. We've plugged Zoho Desk into the back end of our system to enable us to provide responsive support to our customers and to build our online knowledge base for them to access useful information about how to use the system. It was useful being able to map our company domain. What do you dislike? It took a little while to find some of the settings, however they were mostly quite ...

ZOHO Desk has revolutionised our support process

What do you like best? Really like the flexibility of the product, particularly the workflow. This allowed us to make the product work the way we wanted to work. Customer portal and access to a knowledge base was key. We can see this being a big help with our customers. What do you dislike? No real cons at the moment as it is still early in our adoption of the product. If I had to be picky I think setting up the email could be a bit more straight forward. We set up as in the ...

great support saas software

What do you like best? Experience: We tried it with ZOHO CRM. It integrated seamlessly. It helps us to manage our tickets, product issues, improve our support quality. Very user-friendly What do you dislike? A little user interface complicated to start. What business problems are you solving with the product? What benefits have you realized? Customer support ticket system. Help to improve customer happiness.

A Great product for the price

What do you like best? I am using Zoho for our new startup, FreightTracer.com and it is a great tool to get a new business setup on. We are currently using the Free version which is great as we get started, but I have big plans for the paid version, once we start generating some revenue! Highly recommend Zoho Desk and CRM! What do you dislike? The UI is a bit confusing. The older UI was much more intuitive to the user. What business problems are you solving with the product? What benefits ...

Feature rich . Great value for money .

What do you like best? Feature rich . Great value for money . Love the App What do you dislike? The interface can be improved . The help center can be improved . What business problems are you solving with the product? What benefits have you realized? We need to automate and web/mobile enable our customer services processes

Great Product

What do you like best? We have liked the system for its built in features. The Context view is great. What do you dislike? The Reporting is still not upto mark. Advanced SLA tracking - client wises sla, ticket wise sla is still not available. What business problems are you solving with the product? What benefits have you realized? Advanced visibility on SLA metrics, Engineer Ticket Queues for faster responses

Terrific platform

What do you like best? Using Zoho has given us all the horsepower that we would expect from more expensive CRM platform, but with a level of flexibility that allows us to customize it for our needs. What do you dislike? It can be a time-intensive process to complete all aspects of setup. What business problems are you solving with the product? What benefits have you realized? We use this as a cost-effective means to centralize all of our business intelligence.

A good platform if you are using Zoho CRM

What do you like best? Great workflow and notifications; easy to set these up What do you dislike? Mapping of fields between CRM and Desk should be more flexible (they are both Zoho products.. What business problems are you solving with the product? What benefits have you realized? Help desk ticket management and helping sales stay in the loop.

Muito Bom!

What do you like best? A facil comunicação de diferentes agentes o que colabora com a agilidade na resolução dos problemas. What do you dislike? O visual é um pouco confuso nos primeiros dias de uso. What business problems are you solving with the product? What benefits have you realized? Comunicação na minha empresa. Trouxe beneficio de agilidade.