Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Elevated our Service Tracking and Connected the Team

What do you like best? Desk connected our service department from tracking resolutions in a record based format and needing phone calls for internal assistance into a collaborative space that enables online discussion to resolve issues in a faster way. What do you dislike? The reports area has great standard reports but I think they can include more in that area and save us time from having to create our own. Samples are based on Ticket information and we found ourselves having to create ...

Excellent Product. value for money.

What do you like best? Ease of use Agents management, Ticketing system, Account management Contact management Agentwise monitoring What do you dislike? Report generation is a big issue. Exporting the report will give you a maximum limit of 3000 entries. What business problems are you solving with the product? What benefits have you realized? Our ticketing system got streamlined. The escalation handling was improved leaps and bounds.

Easy to use

What do you like best? Easy to use and very clean UI. The pricing is very attractive. What do you dislike? Very short trial period for enterprise users. What business problems are you solving with the product? What benefits have you realized? Help desk support for internal and external customers.

Great product for small companies

What do you like best? We currently use another free product to run our helpdesk for a small select customers, Zoho is by far has more in depth functionality and ease of use! Thanks! What do you dislike? There is nothing i have found to dislike. What business problems are you solving with the product? What benefits have you realized? Customer quireies and reporting on them

Great Product

What do you like best? It's very easy to setup and you can start to provide firts class Support within 2-3 hours Great features from the free edition to professional, ideal for small to medium businesses What do you dislike? Email mailbox integration could be better where ideally it polls our Support mailbox with capability to filter by domains to create tickets What business problems are you solving with the product? What benefits have you realized? We are able to provide a Support ...

Delightful experience!

What do you like best? I have been using Zoho Desk for a while and it's a game changer. Easy to use and with amazing support. Once you get used to it, you will love it. Using Desk changed our company for good since we can have in one place, the way we interact with our customers and vendors. What do you dislike? Not that much. Probably to be faster, but I am using a low-speed connection, so not sure What business problems are you solving with the product? What benefits have you ...

Zoho Desk can give a better customer experience

What do you like best? I like all the products by Zoho and the best part about zoho desk is integrated with other zoho apps. We are going to extend to more advanced version as we can certainly see a value into it. What do you dislike? There are so many options there should be a way to hide. Recommendations to others considering the product Its a great software if you are able to understand which business problem you want to solve. What business problems are you solving with the product? ...

Excellent Support Tool for Start-Up

What do you like best? I love the ease of use of the software and the intuitive user interface What do you dislike? Hard to identify which plan is best for our company. What business problems are you solving with the product? What benefits have you realized? Understanding issues of our apps as we released them.

Using Zoho Desk

What do you like best? Ability to use out of the box.... or invest some time to make it exactly what you need. What do you dislike? Fairly large learning curve but once you learn it ..... its easy Recommendations to others considering the product Spend time reading documentation What business problems are you solving with the product? What benefits have you realized? We needed a way to track maintenance issues and get the right team on the issue. We can collaborate and all be informed ...

Good Deask application

What do you like best? the simplifity to work with other technicians and customers What do you dislike? customization of tasks and workflows in general Recommendations to others considering the product is very recommendable to use in all help companies What business problems are you solving with the product? What benefits have you realized? software problems