Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Great Product

What do you like best? Multi-channel support with How to Center for our customer service reps to reference canned responses. What do you dislike? Feature list can be overwhelming including the initial dashboard view without customization compared to what we were using previously. What business problems are you solving with the product? What benefits have you realized? Email team management and escalation

Excelente aplicacion

What do you like best? Lo que mas me gusta es la posibilidad de conectar a mi correo de soporte y poder convertir esos correos en un ticket What do you dislike? LKo que menos me gusta es su interfaz grafica pero eso es una apresioacion muy personal What business problems are you solving with the product? What benefits have you realized? El soporte directo a mis clientes via chat o via ticket

Es una buena herramienta para el control del servicio a clientes.

What do you like best? La facilidad de operacion y las diferentes medios de comunicacion. La personalización de marca, What do you dislike? Que al personalizar el dominio este se muestra como no seguro y genera desconfianza a nuestros clientes. las plantillas y correos deberian tambien cambiar de idioma esas hay que actualizarlas manualmente. Recommendations to others considering the product Es un buen producto y muy completo What business problems are you solving with the product? ...

Excelent tool you should to try -

What do you like best? Excellent easy to use after you learn to used it, made my life easier open support cases on the road What do you dislike? i would like more intuitive to learn to use it, but with a little patience you will use it like a ninja Recommendations to others considering the product Make more intuitive What business problems are you solving with the product? What benefits have you realized? Help Desk

Easy to use with excellent start up templates

What do you like best? It's fast, reliable and flexible. Very easy to setup and deploy, the administration is friendly and the API is great for our own developments. What do you dislike? The only thing that i didn't like was the inability to set more than one agent to one account. If that feature is set, it would be perfect. Recommendations to others considering the product Have a analytical background to setup automations or be prepared to wait for a while since their support team is ...

Great Software

What do you like best? Lots of features and gives our staff the ability to provide support with ease What do you dislike? Can be complicated at times. There are some parts that are not relevant to us. What business problems are you solving with the product? What benefits have you realized? Animal Welfare

Good service

What do you like best? Cheap price for small business, we don't have so much money to use Zendesk What do you dislike? Nothing, except can't connect Woocommerce What business problems are you solving with the product? What benefits have you realized? can't connect Woocommerce

Good features, could use some work.

What do you like best? User-friendly for the most part. Clean looking, has some good options like closing the ticket without notifying the customer. What do you dislike? Can;t assign by account name. When an email comes in to create a ticket, very often it assigns to another account. We have owners that have multiple accounts with us. If they email or call it pulls up one of their many accounts and its never the right one. I have agents with multiple accounts and tickets are ...

Pretty Helpfull

What do you like best? The PPX system integration is very helpfull to make the information management more efficient making my team support more productive. What do you dislike? The lack of video tutorials about the Zoho programming code. The software is very usefull but to get better automation results, i would need more information about how to build rules using codes in Zoho Desk. What business problems are you solving with the product? What benefits have you realized? Zoho desk is ...

So far so good!

What do you like best? I have been using Zoho Desk trial for a number of days and can see that it can do far more than other similar software I have been testing. The main thing I like is that I can customise the ticket forms to suit my needs. What do you dislike? I haven't found any yet! but will surely let you know. Recommendations to others considering the product I will definitely recommend to others. What business problems are you solving with the product? What benefits have you ...