Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

We are testing it as an alternative to our current Help Desk software, and so far so good

What do you like best? Ease of use, friendly user interface, great price per agent. SLA management and e-mail integration. What do you dislike? Not so many filtering (or nested options based on client, in the User Portal. Only permits 1 nested subcategory, but this sub category can't be nested with another one What business problems are you solving with the product? What benefits have you realized? Help Desk

Limited and feels restricted.

What do you like best? -Easy to manage different types of tickets. -Dashboard feels neat and tidy. -Report system is quite detailed What do you dislike? -Can't close more than 3 tickets at once -Can't merge any type of tickets together simultaneously -The multiple ticket selections are sloppy and slow -Some emails are not received and being bounced out -Merging emails causes previous attachments to be discarded hence will need to reupload all the files into the email again ...

Zoho Desk combines several critical features and is really easy to set up and use

What do you like best? The fact that it has several key features even in its basic free plan. Also its integration of voice is a major advantage. What do you dislike? The main interface takes a bit of moving around to get the initial set up done. This is not a big problem though. What business problems are you solving with the product? What benefits have you realized? Customer engagement, support and managing request for features and enhancements of our product.

Amazing system

What do you like best? Well organized, very convenient. Everything at one place. Do exactly what its suppose to do. Hierarchy of agents is just great. What do you dislike? Navigating from one application to another in zoho is not that obvious. I think I have nothing to say about the help desk itself since I'm still in the process of evaluating it, so very new at it. What business problems are you solving with the product? What benefits have you realized? Be more efficient in responding ...

Zero to full customer service strategy in just a few clicks

What do you like best? 1. I like the tight integration with Zoho CRM. I've always thought that a Help Desk app and a CRM app needs to be seamlessly integrated. 2. I like that the setup was easy. Within less than an hour of signing up, I was already communicating our company's brand new support site as well as support email. 3. I also like how easy it was to map to my website sub-domain. So it helps with out branding. I've checked everything else and we always go back to Zoho Desk. ...

Best Customer Support & Ticket Management Tool

What do you like best? Wonderful UI & UX Ease of Use & Convenience Any Non-IT Person can also configure and setup the entire tool Super Easy and can go live in 2-3 hours with all the modules I love the way everything is integrated including 8 Channels for Creating Tickets Integration with IP Telephony SMS Integration Automation & Supervisor Tool I past 10 years I have evaluated and worked over all the famous Ticket Management tool but there is one or the other thing is ...

Excelente

What do you like best? La facilidad de manejo de la plataforma en cuanto a su gestion, configuracion y usio diario What do you dislike? Nada en absoluto creo que la plataforma es buena What business problems are you solving with the product? What benefits have you realized? El control y atencion a usuarios finales

Very easy to use, intuitive, powerful features ready to go.

What do you like best? The remote connection tool is readily available, so that there is no need to purchase or subscribe any other remote connect software. As you send a link for users to connect, there is no worry if the user is inside or outside the network, or office computer or personal. What do you dislike? Hight of each incident ticket should be a bit less, so that more tickets can be viewed on one screen without scrolling down. What business problems are you solving with the ...

Affordable Helpdesk with some issues

What do you like best? The program is compared to others really affordable. As we are users of Zoho CRM it's also great that it connects so seamlessly with it. We can now track all our customer requests and this will improve our customer service a lot. What do you dislike? The software is somethings a bit tricky to use as some of the features and settings are hidden/not obvious. Contacting the Customer Support is also not a great thing, as it takes them sometimes more than 24hrs to ...

Affordable Helpdesk with some issues

What do you like best? The program is compared to others really affordable. As we are users of Zoho CRM it's also great that it connects so seamlessly with it. We can now track all our customer requests and this will improve our customer service a lot. What do you dislike? The software is somethings a bit tricky to use as some of the features and settings are hidden/not obvious. Contacting the Customer Support is also not a great thing, as it takes them sometimes more than 24hrs to ...