Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Reliable software

What do you like best? Zoho desk covers all features that a user requires from a ticketing system What do you dislike? Lack of knowledge by CSR. The CSR sometimes is quite difficult to comprehend/ What business problems are you solving with the product? What benefits have you realized? Ticketing system

Works as designed

What do you like best? Number of customization's allowed under free use. Ability to see tickets on the phone and iPad is invaluable for small business owner. What do you dislike? Not very intuitive. Takes time to learn. Some of my clients (business owners like to have more control over seeing the issues that their employee face in real time. I did not find a way to have real time view for the specific people only. it only allows me to create administrators, but this is to convoluted for ...

Liking it more every day

What do you like best? It is very well built with a lot of functionality for the cost. I saw more expensive products that didn't look half as good. What do you dislike? Was a little hard to figure out how to customize the FAQs page. But once I sorted through it there was not problem. What business problems are you solving with the product? What benefits have you realized? We are a new solution to a big emerging problem related to employment branding. Because we are new there are ...

We liked to use it very much.

What do you like best? The application has a lot of features and it is very user friendly. We have tried it with a few users and it went ok What do you dislike? Some users have a little dificult to mange the user interface, but after a little while they got it. What business problems are you solving with the product? What benefits have you realized? We are dealing with our customers issues. With Zoho Desk we intend to speed up the issue resolution time

Most useful app

What do you like best? Features of ticketing system and knowledge are two of the best features What do you dislike? Email responses are very slow. Sometime work got stuck Recommendations to others considering the product I will surely recommand this app What business problems are you solving with the product? What benefits have you realized? Added ticketing system in my website to solve customer issue

Easy Peasy

What do you like best? It was super simple to set up and integrate with my current domain. What do you dislike? Nothing right now. Everything seems to be working correctly. What business problems are you solving with the product? What benefits have you realized? It allowed me to have a personalized email address vs. using [email protected]. Although that's not bad, it seems a little more legit having a [email protected].

Solid Help Desk Solution

What do you like best? I like the fact that the Help Desk is easy to setup to take calls from customers and set it up within 2-3 days for a very robust system. Why hire other firms when you can hire a small team of 2-6 people to handle 75% of your calls. The idea that you need hundreds of people to handle 200-400 calls/emails a day is ridiculous. What do you dislike? Should make it easier to integrate with the "design" of your current website. Customers are getting used to the knowledge ...

Steady helpdesk software

What do you like best? The usability of the software and complete registration of tickets. With this software we have a complete overview of every ticket every submitted. What do you dislike? The speed at which the Zoho Desk team implements new features. Their compliance with agreements is also not their strongest point. Recommendations to others considering the product Take your time to get to know Zoho Desk completely, as it may have some features you did not see in the first place. ...

Good helpdesk software!

What do you like best? The integration with our CRM (also Zoho it makes it easy to link support tickets to the customer information for later reviews. What do you dislike? The email configuration is somewhat difficult, we use Gmail for business and sometimes it acts weird when sending emails from there instead of the zoho desk web interface. What business problems are you solving with the product? What benefits have you realized? We can now have full visibility on the customers products ...

Good Product

What do you like best? My favourite parts of Zoho include the automation feature, the integration features and the account management tools. The automation tools allow fast and easy control of your tickets meaning they can be sectioned into the appropriate areas and distributed to the correct departments within your organisation. The integration features allow you to seamlessly sync between your CRM system and Helpdesk meaning de-duplication of your administration and quick connectivity ...