Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Just love the experience of zoho

What do you like best? I am using zoho mail service and its i guess most user friendly site What do you dislike? nothing as such ..i wish to explore more of zoho free version What business problems are you solving with the product? What benefits have you realized? customers query and i can answer all my customers problem on timely basis

Desk is a flexible and complete tool to bring support for my company

What do you like best? Easy config, easy to adopt and flexible to config What do you dislike? Not friendly integration with CRM, i try but is confused Recommendations to others considering the product Friendly integration with CRM What business problems are you solving with the product? What benefits have you realized? Support, CallCenter Platform and bugs tracking

Keeps me organized!

What do you like best? CRM, survey, forms, emailing, marketing! The fact that you can integrate Drop box is very useful.. and it's internet based so you can log in from anywhere, also the app! What do you dislike? I don't know of any thing I dislike.. everything works great from what I can tell so far.. I will get back to you on this..lol Recommendations to others considering the product CRM and mobile app are very useful. What business problems are you solving with the product? What ...

Easy to set-up and easy to use

What do you like best? We were looking for a helpdesk solution that was simple to use and simple to set-up. We have found that with Zoho. I was able to set up the whole thing and be functionally running within a couple of hours. What do you dislike? There are a few quirks that seem like they would be easy fixes, along with a few fields that cannot be edited, but overall nothing glaring. What business problems are you solving with the product? What benefits have you realized? Simple, ...

The best out there for the money!

What do you like best? Proper emails can be sent, just like from our regular email clients. Merging tickets and managing the flow. Very customisable to do exactly what I want. What do you dislike? The interface to create knowledge base articles is changing the formatting (unexpected line breaks which annoys me. Recommendations to others considering the product Make the most of the trial to see if it does what you need. Call customer service instead of emailing them as it will be much ...

Great Software for small business

What do you like best? It really lowers the barriers to entry and let's a small player compete like a larger enterprise. It's pretty easy to use and affordable. It has all the features I need to get started and ship. It takes away all the excuses and let's me focus on being an entrepreneur. What do you dislike? It's a little bit limited and I may outgrow it eventually. But without it I wouldn't even get started. Recommendations to others considering the product If you need a simple, fast ...

Zoho Desk Boosts Our Website/Sales Pipeline

What do you like best? Now we can see every website visit/chat in an auto-created record right in our Zoho CRM. We can reach out to these leads and easily track progress and assign the record as we like. What do you dislike? There is a bit of a learning curve with Zoho overall but that comes from the high value of customization, integration, and options. Recommendations to others considering the product Zoho products are great and integrate with each other easily. Moving to all Zoho ...

Excellent feature set. Very powerful.

What do you like best? The automated workflows, email/alert notifications, automatic field updates are all very powerful. What do you dislike? It's a little cumbersome to figure out how to use the workflow and automation capability mainly because there are multiple ways to do things. Recommendations to others considering the product Use the help desk instead of trying things What business problems are you solving with the product? What benefits have you realized? We have a fully ...

Easy to use but many limitations

What do you like best? Desk is easy to use and met most of the requirements we had. What do you dislike? There is so much limitations on this product. Customer Service never got back to me on many issues I had setting up Zoho. Recommendations to others considering the product If you are going to use this without any customization I think it is perfect. But if you need it to do other things. look elsewhere. What business problems are you solving with the product? What benefits have you ...

A great integrated suite

What do you like best? Broad offering. Well thought through functionality. Good UI. What do you dislike? Nothing to really complain. Not as deep in some areas. What business problems are you solving with the product? What benefits have you realized? Crm, support, wiki