Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

So far so good

What do you like best? The integration with our CRM (Zoho CRM is paramount in helping the productivity of our staff. No other help desk software offers such a seamless integration. What do you dislike? Too many links on the left side of the dashboard for different ticket types. I need this to work for a lot of different people...some adapt to new software easily and some don't. Therefore I need to set this up for the least common denominator, which are the people that need it to be ...

intergration is everything

What do you like best? even need of everything to be in one place . connected ,without the hassle of thinking of how to do it , this is the best place to be.; Running a business using this web app as reduce our software purchase and increase our sales What do you dislike? more features and mobile applications are neeed Recommendations to others considering the product just give it a try and you will amazed how the application is easy to use on every different application What ...

So far, so good.

What do you like best? So far, this is the only help desk ticketing system that has integration with Amazon Connect. What do you dislike? Spotty notifications. Sometimes I go hours without realizing a ticket has been opened. Recommendations to others considering the product Right now, if you must use Amazon Connect for phone support, this is the only product for you. What business problems are you solving with the product? What benefits have you realized? I'm a small, two-man, IT ...

Very easy to set up!

What do you like best? We really liked the ease of admin work required to set up and deploy the solution with a really clean interface What do you dislike? There is really nothing not to like all of the applications in the Zoho suite really work well together and again are very clean and easy to use. What business problems are you solving with the product? What benefits have you realized? Helpdesk tickting

Easy to use, speedy, good personalization, mobile app, and dedicated customer care.

What do you like best? Definitely ease of use, configured the IT service desk in 4 hours. Mobile access via Android devices. Customization interface Reports area. Customer Happiness. SMS Addon. Various User Channels to facilitate Service Desk reach. What do you dislike? Lacks Asset and change Management per default. Filter option didn't get saved in each web browser session. Recommendations to others considering the product Must go If you are SOHO or Small Company looking ...

Pleased with the ease of use

What do you like best? The ease of use for a nontechnical leader that needs this level organization. Also, it's customization fits my small business. What do you dislike? Currently, I am still learning the potential of the software, no cons currently. Working to train team in 2 weeks for more feedback. What business problems are you solving with the product? What benefits have you realized? Automating customer service request relative to client relocation's.

This Helpdesk is very cool

What do you like best? I like the simplicity of the web app. The reports it can generate are very insughtfull What do you dislike? Nothing. The app is solid ad works as advertised. Recommendations to others considering the product Great product and highly recommend. What business problems are you solving with the product? What benefits have you realized? We resolve end-user queries related to IT and business productivity

Love This!

What do you like best? I love the ease of use and overall customer experience. It's very simplified, which is just how I like it. What do you dislike? I have yet to run into anything major that I dislike. I would maybe say the userface that my customers see should be updated a bit. Recommendations to others considering the product Just give a try. It's worth doing so. What business problems are you solving with the product? What benefits have you realized? I'm able to avoid direct ...

Easy setup, good support, needs more integrations

What do you like best? Easy to setup with good customer support. Web portal is great and prebuilt HTML email template is a nice touch to support emails. What do you dislike? Email ticketing does not support DKIM or SPF records so sometimes our support emails end up in clients junk mail. Integration with Twilio to support SMS ticketing would be great. Would like to see an integration with Xero as well. What business problems are you solving with the product? What benefits have you ...

Full-featured ticketing system for free.

What do you like best? The software has a lot of features, even for the free version. This is definitely a professional ticketing system that almost any size company can use. It may seem a bit intimidating at first, but you get used to it quickly. What do you dislike? The free version does not have the CRM integration that their other apps have, which is kind of a bummer. I wanted to try this out before upgrading it. I guess we will have to manually create tickets. What business problems ...