Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Great core features, clear pricing and decent(ish) customization

What do you like best? There are a lot of things to like about this software. It's easy to use, intuitive and has most of the common core features built right in. What do you dislike? I'd like to see more customization options. Some of their templates are a bit bland and not terribly exciting. What business problems are you solving with the product? What benefits have you realized? Helpdesk/customer support for an app. The ability to turn an an email interaction into an FAQ item is ...

Excelente plataforma

What do you like best? Es una plataforma muy útil, ya que permite organizar las tareas laborales pendientes y darles el seguimiento adecuado. What do you dislike? No tuve mucho tiempo de probar todas las funcionalidades, por lo que no tengo quejas. What business problems are you solving with the product? What benefits have you realized? La organización de tiempos.

This software is all that I need

What do you like best? The fact that there are so many parts to this program is great. It has so many other programs that you can integrate with, that owning a small business is much easier now. What do you dislike? The amount of time spent on implementing this software. What business problems are you solving with the product? What benefits have you realized? the ability to take and track tickets

ZohoDesk Review

What do you like best? I like the interface of the site and how you are able to interact with your customers What do you dislike? Maybe some additional information regarding the settings area. What business problems are you solving with the product? What benefits have you realized? I am solving issues related to our software offering for cloud users. It has made it easier for customers to contact us regarding sales and support questions.

I am hopeful that this is our solution.

What do you like best? The workflow built into the system makes it easy to get started. What do you dislike? I would like to have Zapier integrations for large 3rd party connectivity without developer time needed. What business problems are you solving with the product? What benefits have you realized? Email and phone support.

Well rounded system

What do you like best? Although it is mainly a ticketing system, it has a bit of CRM and asset management as wel that isn't available on most and better known ones. It also has great flexibility so its easy to customize according to out business needs. There are plenty of guides too for helping out new users so it wouldn't be hard to provide training to new agents. What do you dislike? Some modules takes time to load. Also it gets quite confusing going back to the main menu. I also hope ...

Covers Everything, Cost is Very Reasonable, Support is Great

What do you like best? Phones, tickets and live chats are all in one place. I've contacted support a few times and each time I got exactly the answer I needed and within a timely manner. What do you dislike? As far as I know CSS customization for the live chat window is not available. I was also unable to find a generic link to use to place the live chat button in a custom location. Recommendations to others considering the product The chat window is not completely customizable. What ...

Good Product

What do you like best? ME parece interesante que esta todo englobado What do you dislike? Mejoraria el kanbas para que se pueda ver todos los días de la semana. What business problems are you solving with the product? What benefits have you realized? Project task

Head -Customer Support

What do you like best? We are all floored by its ease of use. We like the agent and lite-agent concept. We liked the fact that we could imort all the contacts from the old ticketing system with very little effort. We could setup our users swiftly and route tickets to them. Also we like the setting up of Macro to route the tickets. What do you dislike? The screens are very inornate. We are using it for ticketing. We needed client ids to show up alongside the names and it was unable to do ...

Great product! Really helped our Travel agency to organize the comunication

What do you like best? The interface is great and easy to use. Everything is in one place and it is really easy for our team to communicate with our clients What do you dislike? That everything has to go with the same version. Like you cannot use this software at Pro edition if you use the CRM at Enterprise What business problems are you solving with the product? What benefits have you realized? Closing deals more often