Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

We have found Zoho Desk to be extremely beneficial & easy to use

What do you like best? Ample features and functionality that we could customise to our needs, easy to use, and easy to setup and implement without additional training. What do you dislike? Nothing that really stands out at the moment, perhaps we will have more idea after further use of the product. What business problems are you solving with the product? What benefits have you realized? A consolidated view and automation for our service desk function.

Great Help Desk Software

What do you like best? Android app, easy to deploy, many extra fields. What do you dislike? Accounts can't be linked to more than one client. What business problems are you solving with the product? What benefits have you realized? Support for internal process

Excellent Request Management Tool

What do you like best? Zoho has allowed us to automate many of our processes, and gives us the ability to report on many aspects of our work. Zohodesk has allowed us to investigate our actual completed work against our available FTE, and remove bottlenecks from our process and increasing our productivity. What do you dislike? The only dislike i have of zoho is the inability to split a ticket unless the requester replies. We have many requesters send mulitple actionable items in one ...

Zoho Help Desk - our experience

What do you like best? Super easy to use, the interface is fairly intuitive for beginners. What do you dislike? Some advanced settings are hidden in very deep menus, and can be fairly difficult to reach to. What business problems are you solving with the product? What benefits have you realized? We are trying to better manage all support enquiries at our business. Help Desk makes it extremely easy to get the right enquiry to the right person.

Solves our needs

What do you like best? Good multi-plataform, ease of use, centralizes communication, think design, happy answers and integration to Zoho CRM What do you dislike? Perfect solution for our objects, if possible say anything against, it would be the time allowed to use for free What business problems are you solving with the product? What benefits have you realized? communication between my costumer

Great app with an affordable price tag

What do you like best? SAAS, feature rich help desk with a price tag that is affordable. What do you dislike? Wish there were more training assets for training staff. Recommendations to others considering the product Don't hesitate. From all of our testing and experience this looks to be a solid product with robust features. What business problems are you solving with the product? What benefits have you realized? Replacing old help desk that became obsolete.

Easy to use

What do you like best? We like most about Zoho Desk are the following features: is easy to use and configure, the frontend is friendly and it is easy to understand What do you dislike? The only two things I like least about Zoho Desk are the prize and the free trial period ( it is only for 15 days Recommendations to others considering the product Highly recommended What business problems are you solving with the product? What benefits have you realized? With Zoho Desk we can centralize ...

Un software que soluciono la mayoría de mis necesidades de soporte y atención a clientes

What do you like best? Muy fácilmente configurable Me parece muy bueno el hecho de poder agregar campos y personalizar los valores Excelente el hecho de poder personalizar la dirección de acceso y colocarle un certificado de seguridad Muy bueno el hecho de que tiene app para móviles Las reglas y automatizaciones son un punto a favor que la diferencia de otras aplicaciones What do you dislike? Creo que tiene algunas oportunidades de mejora como el hecho de que algunos campos que ...

So far my experience has bven great everything is failry easy to figure out. would be better if ther

What do you like best? there are so many features, and they are very easily accessible, and the environtment is easy enough to navigate for even novice computer users What do you dislike? not enough support for when i can not find something, there have been certain features that i see are available but need to be activated and when i can not find where to go to activate it then it is very hard to get help to find where i need to go, so there has been a lot of wasted time looking for ...

Awsome experince with zoho desk, very simple and powerful interface

What do you like best? The platform is hosted online, allowing your agents to access data from anywhere and instantly deliver high quality support to their customers based on real time information. Zoho Support comes with a myriad of features that bolster the productivity and effectiveness of your agents. What do you dislike? the application is sometimes slow in loading. Zoho Project and Desk should have one dashboard, or we are checking two applications constantly. If we can fix ...