Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Simple & Best Help Desk among others

What do you like best? Simple and clean GUI . Basic features , Advaced options , Integrations What do you dislike? Font , free plans are not good enough , you have to upgrate to paid plans What business problems are you solving with the product? What benefits have you realized? Customer Portal , ticketing , better management

Free and easy help desk software.

What do you like best? It's all there. All the basic stuff you'll ever need to set up and maintain a ticket-based help-desk service is there out-of-the-box. Very quick and easy to get started. You can create rules, workflows and custom functions to design your own automated workflow. What do you dislike? Some things aren't so obvious and take a little digging, but overall the UI is clean and slick. Recommendations to others considering the product The free trial makes it easy to give it ...

Great tool for client operations

What do you like best? User experience is quite easy and all agents are get used to the system very easily. The connection between Zoho CRM and Desk is making everything easier for us. We are not able to manage all our operations - starting from sales to customer success - from Zoho. What do you dislike? It is very hard to manage internal tasks via Zoho Desk. For example when our success manager joined a meeting with a client, she is coming with some tasks to be done by success team. ...

Zoho Desk

What do you like best? Ease of use Wide functionality User friendly interface What do you dislike? No calendar for activities No chat support Little bugs when we switch sytem language What business problems are you solving with the product? What benefits have you realized? We are setting up Zoho Desk for service organizing. We use it to gether requests and issues about the servicing of our Residential complex.

Amazing

What do you like best? Easy To Use Easy Importing Friendly Support Easy Setup Easy Integration Easy For Customers Amazing Notification System What do you dislike? Honestly we have not found any sort of cons at the moment, this service provides so amazing support that its easy to use What business problems are you solving with the product? What benefits have you realized? Getting back to customers at a faster response time

ZoHo Desk just works

What do you like best? ZoHo desk was very easy to set up and is packed with all the features you need in a helpdesk/ticketing platform What do you dislike? There isn't much that I dislike about ZoHo desk... The only issue we have is the SSL certificate isn't trusted/signed, but I'm sure this is something that will be easily resolved Recommendations to others considering the product Give it a try What business problems are you solving with the product? What benefits have you realized? ...

Very Useful, however slightly tricky to understand

What do you like best? The organisational value of the product was helpful in fulfilling our goal. What do you dislike? how complicated it is. Sometimes I struggle to find anything as it has been far to complex. What business problems are you solving with the product? What benefits have you realized? Making sure that we don't miss any important emails from clients

It´s a good expirience in the begining. After is not than friendly.

What do you like best? It´s a good synchro CRM up. It´s easy learn to manage. You can wiev all your tickets. Save time. Dashboard are easy to understand. What do you dislike? Needs update always you change any feature. Poor set up interface. Where is a spanish desk guide? does not show hour, in reports only date. Other colors could be avaliable. it Is difficult desing reports. I would like make customizing the desk funcionality as easy, as zendesk. Sometimes recived ...

Great experience

What do you like best? We like the fact we can create a kb wich is really helpful for our customers What do you dislike? Till now we all to have is positive. There is nothing we dislike What business problems are you solving with the product? What benefits have you realized? Answering same questions

Easy user interface to perform and navigate in application

What do you like best? Representation of details on Log entries for each ticket is fabulous. Train of log and sub log maintained perfectly. What do you dislike? not encountered yet as things checked till now is working smoothly and still under exploring more on the app. What business problems are you solving with the product? What benefits have you realized? Ease of generating ticket and records of communication maintained well with attractive UI and navigation.