Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Zoho Desk Review

What do you like best? I like that this product is cloud hosted, easily customizable, and allows for feedback. What do you dislike? I wish there were an easier way to integrate our Active Directory with this product. Recommendations to others considering the product If you like a lightweight, modern Help Desk, with a great core and a range of integration options, than look no further. What business problems are you solving with the product? What benefits have you realized? Providing ...

Easy to use.

What do you like best? What we like best about Zoho desk is how easy it is to set up and add into our existing work flow. What do you dislike? We dislike that you can't segment different emails to different folders based on the subject line. What business problems are you solving with the product? What benefits have you realized? Zoho is allowing us to keep all of our customer requests organized.

Surprising

What do you like best? Zoho Desk was very easy to setup and learn. There has been a huge increase in efficiency among agents after it was implemented. I’ll say that we have the best ahead of us. We are very satisfied with Freshdesk and I have already recommended it to many other e-merchants. What do you dislike? So far we could not find anything we did not like. Everything is very easy and intuitive. What business problems are you solving with the product? What benefits have you realized? ...

Una herramienta ágil y fácil de utilizar

What do you like best? Es una herramienta amigable para el usuario, simple e ideal para nuestras necesidades en el Centro Integral de Servicios. What do you dislike? Pocos reportes en la versión que estamos utilizando. What business problems are you solving with the product? What benefits have you realized? Seguimiento a eventos.

Great product!

What do you like best? How easy it is to open tickets by sending an email. Once the ticket is open, I can easily assign it to the correct agent. What do you dislike? Sometimes the interface opens multiple tickets and a few times it has added my email to an existing ticket even though I wanted to open a new ticket and sent in an email with a new subject. What business problems are you solving with the product? What benefits have you realized? Manage tickets and follow up with customers ...

Great Features and UI for small business support....

What do you like best? All features that required in a ticketing solution were met by Zoho Desk free. There are definitely advantages to upgrading to a higher tier, but one could easily make it by without if they structured things intelligently on their end. What do you dislike? Just enough rope to hang yourself. While there are plenty of features, the documentation is limited and surfing the forums to find answers is tedious. Recommendations to others considering the product Give it a ...

Easy to use and very complete aplicaction

What do you like best? The interface is very friendly and it´s very easy to use What do you dislike? nothing at the moment, all that i test is very useful.I think the KB must be different, i need to put images inside the KB, but you must upload the picture first, and then attach to the KB. What business problems are you solving with the product? What benefits have you realized? You dont need to deploy the aplication,and you can start to use the application immediately

Perfect but just need some more time to understand so please extend the trail period. so i will be m

What do you like best? Easy integration with the projects and other zoho products that way I can easily managed mid-size company over the zoho What do you dislike? The support is very bad sometimes and some time is amazing over the chat, I always get great response but when they are available over the ticket. I do not get a reply. What business problems are you solving with the product? What benefits have you realized? Nothing substantial, although I found it a little complicated to ...

Amazing

What do you like best? Remote attendance is certainly key to choosing Desk. Price much lower than its competitors and with more functions. Cool and understandable interface. Speed Integration with office 365 on smtp server. Great user portal for your ticket view of the entire customer organization. Agent collision excelent What do you dislike? Translate to spanish. Notification new case, very complicate, manual. What business problems are you solving with the product? What ...

Sangat membantu dalam pekerjaan terutama SalesIQ dan Zoho Desk

What do you like best? Sangat tidak menyangka, kami menemukan aplikasi dengan fitur-fitur yang menarik terutama mendukung departemen dalam melakukan pekerjaan kami khususnya pelayanan terhadap customer, untuk memberikan pelayanan yang prima maka dibutuhkan aplikasi yang handal, padahal kami baru mencoba free trial tapi kami sangat puas, terima kasih Zoho next setelah free trial kami akan coba yang corporaTE What do you dislike? Coba ditambah pengaturan untuk bahasa kami, Indonesia. Itu ...