Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Good

What do you like best? Easy and quick to use when entering tix. What do you dislike? Maybe too simplistic at times possibly.. What business problems are you solving with the product? What benefits have you realized? Entering suppliers into our system

Soho desk has many options to review in just 30 days, it takes more time.

What do you like best? It has many configuration options which guarantees to cover almost all customer concerns, which is flexible when configuring the issue and putting it into production quickly. What do you dislike? Very little time for a proof of concept even for personal use in the case of people who for the first time use a help desk tool. Recommendations to others considering the product Give the opportunity to correctly evaluate the portal. What business problems are you solving ...

Zoho desk experience

What do you like best? Zoho desk gives a platform for my clients to discuss and in a way creating reviews for future users, i also get to give instructions and help in advance on things that most clients find hard to understand. What do you dislike? I feel limited to personalise the feel and look of my portal What business problems are you solving with the product? What benefits have you realized? It's easier to create a community which a major aspect of the platform I'm trying to create.

Very good, takes care of everything I need

What do you like best? The SLA's are great, as well as the call centre integration What do you dislike? The customer service on getting set up is a bit lax, when I ask questions it is hard to get a good response that helps. Recommendations to others considering the product It is massive, can do almost everything but can be a lot to figure out. What business problems are you solving with the product? What benefits have you realized? Call center and IVR, helpdesk, SLA's

Ease Access to List Plans to team

What do you like best? Ticket & their Interface.It is quite easy to send email on creating a ticket What do you dislike? One thing their evaluation period would be more than 15 What business problems are you solving with the product? What benefits have you realized? C#.NET. I am integrating .NET with ZOHO desk

Good VFM Helpdesk Software

What do you like best? Easy to use basic ticketing system. Good integration with other Zoho apps. Because we are a small shop it helps when our Zoho CRM users (sales & marketing folks can see the issues raised by our customers and gives them an opportunity for upselling additional services that they need base don the problems they have been having. What do you dislike? The integration with the Engineering side is poor. They force you to use Zoho Projects which is somewhat limited for ...

Easy to Setup & great Value for small Projects and ca be scaled to larger Projects at every time

What do you like best? Free Basic Version to test and lern. Can be enough for a small Project. Nice Design an easy to navigate. Tablet and Phone App a great Plus. Zoho Form is a great Addition for creating tickets. What do you dislike? To early to say. Missing integration with others CRM Solution like Microsoft Dynamics or Salesforce. The App for Forms is not yet usefull. Recommendations to others considering the product Zoho Desk can be used with other Zoho Services like CRM, Mail, ...

Zoho, the all in one solution

What do you like best? Simplicity and ease of integration is second to their extensive functionality What do you dislike? There is not much I dislike as it is a well rounded application What business problems are you solving with the product? What benefits have you realized? The helpdesk, ticketing and online assistance functionality immensely assisted in our productivity and customer retension

User friendly , Good interface , Fast Support ,

What do you like best? We was start use this Zoho Desk in a month ago and have very good interface, our agents very happy to using Zoho Desk. Also we are using Zoho's other solutions and integration very good our agents use a account for all Solutions this is a Big company. What do you dislike? I think migration little bit slow and we have talked with support they are working on it, and when we have problem on Zoho they are fixing maximum in a week. Also when we get any request from ...

Still in the review process

What do you like best? We already use Zoho CRM, I like how seamlessly it integrates with our customer database in the CRM App. What do you dislike? There is no way to get the ticket number removed from the email subject line. What business problems are you solving with the product? What benefits have you realized? Managing client questions. We have not rolled it our publicly yet.