Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Simple and efective Support Ticket System

What do you like best? We are looking for a simple and easy IT Support Ticket System that integrates with a CRM, both Zoho CRM and Zoho Desk are easy to use. What do you dislike? email integration with my support account is not as easy as we expect. What business problems are you solving with the product? What benefits have you realized? Tracking support request for our customers and keeping track of all request with a CRM integration

Ticket Management

What do you like best? Opening a ticket is very easy and allocate it to my technicians in no time. What do you dislike? I would love to have additional features for marketing, all in one system. What business problems are you solving with the product? What benefits have you realized? Ticket Management

Zoho in general is good !

What do you like best? In general, it's a good option especially the integration with other services. What do you dislike? sometimes it's quite complex to manage zoho desk. Recommendations to others considering the product the added value that zoho in general provides is the integration between zoho systems. i recommend to have a product to do this integration instead of every product has his own way. Zoho Sync : What business problems are you solving with the product? What benefits ...

THE BEST SERVICE DESK EVER

What do you like best? The price is the best and the simplicity and integration into the other Zoho products are perfect. What do you dislike? Nothing. Everything about this product is amazing and i would recommend it to anyone using Zendesk. Recommendations to others considering the product Get the other products if you really want this to take advantage. What business problems are you solving with the product? What benefits have you realized? Customer retention and project management.

Smooth integration and great customer service (direct line with IT support!)

What do you like best? Visual clean, integration with Zoho CRM + SalesIQ Great features for tasks Mobile apps is well designed What do you dislike? Would need a little more color to identify the state of a ticket The apps has frozen 2 time during my trial (hope this is temporarly Recommendations to others considering the product Make sure you map your business process before implementing the HelpDesk What business problems are you solving with the product? What benefits have you ...

Currently trialling

What do you like best? interface seems understandable, ticket flow seems sensible What do you dislike? Time Tracking seems like an after thought Recommendations to others considering the product As part of ZohoOne it's a good deal What business problems are you solving with the product? What benefits have you realized? Looking at migrating to ZohoDesk as part of the ZohoOne offering

Wow - this tool is capable of just about everything.

What do you like best? The ability for a team to manage customers and stay in communication. The feel is like sending emails which makes the communication feel personable. The management features are excellent. (oh, and its priced much better than Salesforce! What do you dislike? At this point, we do not have anything we do not like. We have bee using it for a couple of months. There are some outstanding questions around task templates, but everything has been working as designed. What ...

Full-Service Help Desk with strong UI

What do you like best? The UI and the ability to have custom views to monitor how well our helpdesk is doing. The OLA functionality is also quite strong. What do you dislike? As far as I understand, you can't see the lifecycle of a ticket and where it was it put in limbo. I also want to see when Agents login--not just respond to tickets. What business problems are you solving with the product? What benefits have you realized? We want an integrated help desk platform that boosts our ...

Effective

What do you like best? Zoho is easy to navigate and easy to look up customer information. What do you dislike? I had trouble creating daily sales reports. What business problems are you solving with the product? What benefits have you realized? Customer service

very good, close to top tier software

What do you like best? 1 easy to setup 2 easy to use It has the complete features as a top provider. You can compare with Salesforces or similar. It also provides a good value for money. The app is also available and includes integration with phone. What do you dislike? Probably the value for money. 12€/agent the lowest cost is perhaps a bit expensive. I would recommend to incluye a release between free and 12€ one. What business problems are you solving with the product? What ...