Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Zoho Desk is a awesome help desk tool and quiet useful

What do you like best? Automated ticketing Automated reply CSAT Evaluation Queue Management User Friendly Mobile App Awesome What do you dislike? Costly Per user per month costly for startups Co-browsing & Screen share missing Video Call based customer service missing What business problems are you solving with the product? What benefits have you realized? Getting queries from customers and resolving it in a ordered manner.

Always search something equal to zoho support

What do you like best? Always search something equal to zoho support, is easy an powerfull to use . chat, ans another featurse usefull to contac my clients ans possibe custumer What do you dislike? I dont get a plan freee for small bussines, why always forget the small bussines Recommendations to others considering the product The form for the leads, may be can be more easy and have more fields What business problems are you solving with the product? What benefits have you realized? ...

Great product for the money!

What do you like best? Easy configuration, not hard to set up. There are a lot of useful features and you are able to customize to your needs. What do you dislike? Customer Service could be better. I needed some help with some tech support and could not get my questions answered. What business problems are you solving with the product? What benefits have you realized? Helps make customer support run a lot smoother.

Works well

What do you like best? Definitely easy to use and set up. Cloud base, not very technical complexity. The search features and simplicity of use is a welcome improvement with Zoho. What do you dislike? The interface is sometimes too simplified - Interface could use better logical navigation; sometimes I get lost on the page, and find myself going back to the homepage to start over. What business problems are you solving with the product? What benefits have you realized? Help desk and ...

Great Software for small and big businesses

What do you like best? We were able to integrate it with our CRM (Zoho CRM which helped in increasing the productivity of our team members. The integration was seamless and appreciable. What do you dislike? The fact that the Company's Facebook messenger page cannot be added to the social page. Recommendations to others considering the product You are definitely going to have more value for your money if can consider Zoho Desk. What business problems are you solving with the product? What ...

Amazing

What do you like best? Really helpful for a new company to get settled in the market. I'm on trial and intent to keep using it after the trial finishes What do you dislike? Free trial for only 30 days. We need more time to get to know all the functionalities. What business problems are you solving with the product? What benefits have you realized? I need to inform my clients about the progress on their texts. Zoho desk is helping me to do this.

Its been awesome so far Zoho Desk

What do you like best? 1. The UI stands in tall, easy to pick it up. even if you assign a ticket to a layman he/she grasp things easily 2. 24*7 server uptime 3. Check on the go on Android/iOS application What do you dislike? So far i haven't found any cons on this beautiful software, Overall this will reduce organization metrix follow up Recommendations to others considering the product Good to go without any thinking What business problems are you solving with the product? What ...

Great amount of features for the price

What do you like best? The amount of features you get with Zoho are really great when comparing price. What do you dislike? The backend user interface could be more intuitive What business problems are you solving with the product? What benefits have you realized? Easy for clients to submit website issues or updates

easy to use simple interface

What do you like best? simple interface and low pricing comparing to other competitors, even the team and customers are happy using this tool What do you dislike? zoho desk is easy to use but may be inbuilt voice based support system might have made a big difference, presently its only text support, voice communication will be more effective What business problems are you solving with the product? What benefits have you realized? customer support, internal sales and lead generation and ...

I like the ease of use and integration into CRM

What do you like best? I like the ease of use and integration into CRM, it is very valueable to have everything in one place! that is a easy point for us and zoho. What do you dislike? The integration process to other tools (Webformular is somehow difficult Recommendations to others considering the product Try the free phase with the case you need! What business problems are you solving with the product? What benefits have you realized? Support requests/onboarding