9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 3931-3940 out of 4147
08/20/17
Very easy to use and embed within application
What do you like best? The ease to embed within our application together with all round functionality such as knowledge base, widget to have live chat. What do you dislike? There is not much I don't like in Zoho Desk Recommendations to others considering the product Definitely What business problems are you solving with the product? What benefits have you realized? Quicker time to market will full support functionality
08/19/17
Zoho the best
What do you like best? it is the best for helpdesk application What do you dislike? i dislike nothing. everything i liked in this application. What business problems are you solving with the product? What benefits have you realized? yes
08/18/17
Really Great
What do you like best? Reallt great platform, I liked a lot. We are using it here at the company. What do you dislike? Nothing. It's really great. We liked the tool What business problems are you solving with the product? What benefits have you realized? great tool
08/18/17
Quick setup ans easy to use
What do you like best? Easy to use handle very intuitive. The users learn fast to use it and it is very comfortable for the agents What do you dislike? Currently I can't say cons because we like a lot and we need to work more days to see if the tool has cons Recommendations to others considering the product Has a forum where the people can help you and you can solve all your doubts. Is very easy to use. What business problems are you solving with the product? What benefits have you ...
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08/18/17
User friendly and easy to configure
What do you like best? I like most about the tool that is easy to create new task and tickets and assign it to an agent. also i like the knowledge base to register the important information and make it available for the users. What do you dislike? I'm struggling to link my contacts from my CRM. For now it's a bit confusing. What business problems are you solving with the product? What benefits have you realized? Customer support and Sales Enquiries.
08/16/17
Easy to use, higly flexible support software
What do you like best? Grate flexibility in configuration, ease of use, clean UI. The support guys are very responsive. Perfectly integrates with Zoho CRM to give the visibility on supported leads/customers. What do you dislike? still trying to find some cons, overall Im very pleased What business problems are you solving with the product? What benefits have you realized? software product support
08/16/17
Easy to use
What do you like best? Perfect for startups as its free. Also integrates with CRM What do you dislike? Not found much to dislike. Working great so far . What business problems are you solving with the product? What benefits have you realized? Perfect for starting my new business and keeping track of incidents
08/16/17
Good service with some hiccups
What do you like best? search functionality - I could quickly find a client who has called What do you dislike? Unable to send clients emails without the project ID showing up in subject What business problems are you solving with the product? What benefits have you realized? Compiling all discussions and information for projects in one place
08/15/17
Zoho Desk
What do you like best? the zoho portal has most of its applications integrated as well as a phone system using our fav Twilio. What do you dislike? cant say zoho is really doing great i have used the Google G thing but this has a lot more cooler add-ons then G Recommendations to others considering the product give them a try i believe they have a free plan, also contact them and ask ways you can use integrations to help get you going. we found the integrations are great for getting us ...
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08/14/17
Best Ticket-System out there!
What do you like best? Zoho is a great product which fits our needs perfectly so we highly recommend this to everyone out there! What do you dislike? We have nothing to complain about with Zoho, in comparison with other ticket-systems out there its outstanding! What business problems are you solving with the product? What benefits have you realized? - ticket-system - remote desktop management - live-chat - CRM
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
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