Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Grate Tool

What do you like best? Great product for handling customer requests. Accurate and flexible ticket and time-resolution monitoring. What do you dislike? For the needs of our company there are not many points we are not satisfied with. It requires precise training but, through automation, you can prevent errors. What business problems are you solving with the product? What benefits have you realized? IT Helpdesk quality support

Help Desk Application

What do you like best? Easy to use and has a lot of needful add on applications. What do you dislike? There is really nothing to dislike. It works as designed and easy to use! What business problems are you solving with the product? What benefits have you realized? It is a full on service desk application and helps manage day to day operations in help desk environment.

Excellent plataform for help desk

What do you like best? An excellent work experience in the cloud, has many advantages in collaborative work and efficiency, in addition to having version control in documents, also has integrations with other applications. What do you dislike? The test time is very short, and does not facilitate the realization of integrations by time with other suppliers What business problems are you solving with the product? What benefits have you realized? Service problems have been solved with our ...

Good service

What do you like best? The user experiencie is good and fast. What do you dislike? I want more personalization What business problems are you solving with the product? What benefits have you realized? Support and base knowledge

Great!

What do you like best? comprehensive feature set. Really great wizard to guide you through the trial period and setting it up. Great value for money What do you dislike? Honestly I'm struggling to come up with bad points. All I can think of is that the chat feature could be prettier What business problems are you solving with the product? What benefits have you realized? Problems we're looking to Zoho Desk to solve - effectively tracking & reporting on tech support metrics; same for tech ...

We love it

What do you like best? It is an easy to use, friendly and tool What do you dislike? I would like to see an offline tool so we can look at tickets offline What business problems are you solving with the product? What benefits have you realized? we had a need to keep track of our customer's requests

Lots of features

What do you like best? Plenty of features to compete with Zendesk. Multiple portals, telephony, customizable agent views, etc. (for a price. Get started for free and integrate with Zoho CRM. What do you dislike? Setup and user interface take time to learn. Not the same look and feel as Zoho CRM. Recommendations to others considering the product Skip the things that you don't need, then grow into them as you learn. Don't try to get it all going at first, just use the free version to get ...

Best HelpDesk Ticketing Tool

What do you like best? It provides an Ariel view to complete help desk process. User management is great, teams get notified on any change on status or ticket activity. Customizable Reports along with the detailed dashboard will keep you updated in real-time. Cost wise this product is very economical, one can start using most of the features in the professional plan. A free plan is also available with limited functionality to test the product. Implementation and setup are very easy ...

I have installed Zoho Desk as the main Help Desk Solution for my company. Pros: very beautiful desig

What do you like best? Pros: very beautiful design fast and responsive good analytics availability of templates manager role What do you dislike? Cons: price, but still very competitive. I can't see any other cons not to use this software for your business. What business problems are you solving with the product? What benefits have you realized? it helps us to make fast customer support

Very easy to use and embed within application

What do you like best? The ease to embed within our application together with all round functionality such as knowledge base, widget to have live chat. What do you dislike? There is not much I don't like in Zoho Desk Recommendations to others considering the product Definitely What business problems are you solving with the product? What benefits have you realized? Quicker time to market will full support functionality